Tiffany Leake
Bardstown
Summary
Operations leader with MBA and over five years of management experience in high-volume behavioral health and substance abuse treatment. Expertise in system optimization, cross-functional team leadership, and continuous process improvement. Skilled in SOP development, data reporting, and facility oversight. Focused on enhancing organizational efficiency and improving care outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Addiction Recovery Care
01.2025 - Current
- Supervise Targeted Case Managers at 500+ bed facility
- Help with updating and training staff
- Track KPI’s weekly for all facilities for review and evaluation
- Adjust and/or compose SOPs for training residential staff
Senior Operations Specialist
Addiction Recovery Care
11.2022 - 01.2025
- Prepare executive leadership reports
- Created/wrote Residential Operations Training Manual for ARC processes and training
- Aided in writing 52 new SOPs for Residential treatment
- Tracking overtime, AMAs, GED, TCM, etc. for data configuration
- Ensure ARC is running properly and up to standards on SOPs, Missing data, incentives, and procedures.
Director of Operations
Addiction Recovery Care, Crown Recovery Center Springfield, KY
Springfield
02.2022 - 11.2022
- Main point of contact for all things operationally for 500+ bed men’s facility
- Handles all issues that need to be addressed at entire facility
- Ensured correct documents and processes are in place by staff
Program Director
Addiction Recovery Care, Crown Aquinas Springfield, KY
Springfield
08.2021 - 02.2022
- Directed 30+ female clients at Crown Recovery Center, Building Aquinas
- Ensured all clients attended groups, meetings, and followed all rules
- Ran therapeutic community for Phase 3 clients, monitored contracts and program efforts
Senior Operations Specialist
Addiction Recovery Care, Crown Recovery Center, Springfield, KY
Springfield
03.2021 - 08.2021
- Point of contact for insurance, treatment teams, and transitions
- Ensured all CCRs were completed in a timely manner
- Reviews, transitions, insurance issues, tx team for 300-bed men’s facility
Residential Admissions Specialist
Addiction Recovery Care, Crown Recovery Center, Springfield, KY
Springfield
01.2021 - 03.2021
- First point of contact with all intakes into a 300-bed men’s facility
- Handle all intakes and discharges within the facility. Performs necessary paper/computer work
- Have clients sign charts, inventory their belongings, drug test and strip search all clients
Peer Support Specialist/Residential Staff
Addiction Recovery Care, Hazel Hills, Owingsville, KY
Owingsville
11.2019 - 01.2021
- Ran and documented for Peer Support groups with Crisis, PHP, Phase 2, Phase 3, Men and Women
- Have the knowledge to pass medications and to perform a full intake
- Collaborate and work as a team with employees to sustain facility and mission statement
Education
MBA - College of Business
University of Louisville
Louisville, KY05.2025
BSW - Kent School of Social Work
University of Louisville
Louisville, KY05.2023
Arts Administration - Dance
University of Kentucky
Lexington, KY05.2014
High School Diploma -
Russell High School
Russell, KY06.2005
Skills
- Project management
- Training development
- Report generation
- Scheduling management
- Data analysis
- Operational efficiency
- Customer service excellence
- Team supervision
- CPR certification
- Quality assurance and control
- Administrative management
- Supply ordering
- Process implementation
- Training management
- Inventory oversight
- Conflict mediation
- Operations management
- Workflow optimization
- Incident reporting
- Employee engagement
- Change management
- Process optimization
- Root-cause analysis
- Problem-solving
Certification
- Temporary Certified Alcohol and Drug Counselor
- Healthcare Management Graduate Certification
Accomplishments
ARC Emerging Leaders – 2020
ARC – Crown Recovery Center – 52 Acres of Hope/Leadership (2021)
ARC – Crown Recovery Center – 2021 All-Star
ARC – Crown Recovery Center – Excellence with Heart (2022)
ARC – ARC Operations – Higher Education Involvement (2024)
References
References available upon request.
Timeline
Operations Coordinator
Addiction Recovery Care
01.2025 - Current
Senior Operations Specialist
Addiction Recovery Care
11.2022 - 01.2025
Director of Operations
Addiction Recovery Care, Crown Recovery Center Springfield, KY
02.2022 - 11.2022
Program Director
Addiction Recovery Care, Crown Aquinas Springfield, KY
08.2021 - 02.2022
Senior Operations Specialist
Addiction Recovery Care, Crown Recovery Center, Springfield, KY
03.2021 - 08.2021
Residential Admissions Specialist
Addiction Recovery Care, Crown Recovery Center, Springfield, KY
01.2021 - 03.2021
Peer Support Specialist/Residential Staff
Addiction Recovery Care, Hazel Hills, Owingsville, KY
11.2019 - 01.2021
MBA - College of Business
University of Louisville
BSW - Kent School of Social Work
University of Louisville
Arts Administration - Dance
University of Kentucky
High School Diploma -
Russell High School
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