Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Tiffany Leake

Tiffany Leake

Bardstown

Summary

Operations leader with MBA and over five years of management experience in high-volume behavioral health and substance abuse treatment. Expertise in system optimization, cross-functional team leadership, and continuous process improvement. Skilled in SOP development, data reporting, and facility oversight. Focused on enhancing organizational efficiency and improving care outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Addiction Recovery Care
01.2025 - Current
  • Supervise Targeted Case Managers at 500+ bed facility
  • Help with updating and training staff
  • Track KPI’s weekly for all facilities for review and evaluation
  • Adjust and/or compose SOPs for training residential staff

Senior Operations Specialist

Addiction Recovery Care
11.2022 - 01.2025
  • Prepare executive leadership reports
  • Created/wrote Residential Operations Training Manual for ARC processes and training
  • Aided in writing 52 new SOPs for Residential treatment
  • Tracking overtime, AMAs, GED, TCM, etc. for data configuration
  • Ensure ARC is running properly and up to standards on SOPs, Missing data, incentives, and procedures.

Director of Operations

Addiction Recovery Care, Crown Recovery Center Springfield, KY
Springfield
02.2022 - 11.2022
  • Main point of contact for all things operationally for 500+ bed men’s facility
  • Handles all issues that need to be addressed at entire facility
  • Ensured correct documents and processes are in place by staff

Program Director

Addiction Recovery Care, Crown Aquinas Springfield, KY
Springfield
08.2021 - 02.2022
  • Directed 30+ female clients at Crown Recovery Center, Building Aquinas
  • Ensured all clients attended groups, meetings, and followed all rules
  • Ran therapeutic community for Phase 3 clients, monitored contracts and program efforts

Senior Operations Specialist

Addiction Recovery Care, Crown Recovery Center, Springfield, KY
Springfield
03.2021 - 08.2021
  • Point of contact for insurance, treatment teams, and transitions
  • Ensured all CCRs were completed in a timely manner
  • Reviews, transitions, insurance issues, tx team for 300-bed men’s facility

Residential Admissions Specialist

Addiction Recovery Care, Crown Recovery Center, Springfield, KY
Springfield
01.2021 - 03.2021
  • First point of contact with all intakes into a 300-bed men’s facility
  • Handle all intakes and discharges within the facility. Performs necessary paper/computer work
  • Have clients sign charts, inventory their belongings, drug test and strip search all clients

Peer Support Specialist/Residential Staff

Addiction Recovery Care, Hazel Hills, Owingsville, KY
Owingsville
11.2019 - 01.2021
  • Ran and documented for Peer Support groups with Crisis, PHP, Phase 2, Phase 3, Men and Women
  • Have the knowledge to pass medications and to perform a full intake
  • Collaborate and work as a team with employees to sustain facility and mission statement

Education

MBA - College of Business

University of Louisville
Louisville, KY
05.2025

BSW - Kent School of Social Work

University of Louisville
Louisville, KY
05.2023

Arts Administration - Dance

University of Kentucky
Lexington, KY
05.2014

High School Diploma -

Russell High School
Russell, KY
06.2005

Skills

  • Project management
  • Training development
  • Report generation
  • Scheduling management
  • Data analysis
  • Operational efficiency
  • Customer service excellence
  • Team supervision
  • CPR certification
  • Quality assurance and control
  • Administrative management
  • Supply ordering
  • Process implementation
  • Training management
  • Inventory oversight
  • Conflict mediation
  • Operations management
  • Workflow optimization
  • Incident reporting
  • Employee engagement
  • Change management
  • Process optimization
  • Root-cause analysis
  • Problem-solving

Certification

  • Temporary Certified Alcohol and Drug Counselor
  • Healthcare Management Graduate Certification

Accomplishments

ARC Emerging Leaders – 2020

ARC – Crown Recovery Center – 52 Acres of Hope/Leadership (2021)

ARC – Crown Recovery Center – 2021 All-Star

ARC – Crown Recovery Center – Excellence with Heart (2022)

ARC – ARC Operations – Higher Education Involvement (2024)

References

References available upon request.

Timeline

Operations Coordinator

Addiction Recovery Care
01.2025 - Current

Senior Operations Specialist

Addiction Recovery Care
11.2022 - 01.2025

Director of Operations

Addiction Recovery Care, Crown Recovery Center Springfield, KY
02.2022 - 11.2022

Program Director

Addiction Recovery Care, Crown Aquinas Springfield, KY
08.2021 - 02.2022

Senior Operations Specialist

Addiction Recovery Care, Crown Recovery Center, Springfield, KY
03.2021 - 08.2021

Residential Admissions Specialist

Addiction Recovery Care, Crown Recovery Center, Springfield, KY
01.2021 - 03.2021

Peer Support Specialist/Residential Staff

Addiction Recovery Care, Hazel Hills, Owingsville, KY
11.2019 - 01.2021

MBA - College of Business

University of Louisville

BSW - Kent School of Social Work

University of Louisville

Arts Administration - Dance

University of Kentucky

High School Diploma -

Russell High School
Tiffany Leake