Tiffany Murray
Lexington
Summary
Detail-oriented Sales Representative with a proven track record in managing diverse customer accounts, ensuring accuracy, efficiency, and sound judgment. Solid foundation in specialized tasks and delivering results through targeted initiatives. Adept at team collaboration and flexible in adapting to changing needs. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem solving and project management.
Overview
13
13
years of professional experience
Work History
DDC/Tariffs Specialist/Inside Sales Representative
Vaco
Georgetown, KY
12.2024 - Current
- Developed and implemented process improvements to enhance operational efficiency within team workflows.
- Analyzed data trends to identify areas for improvement, driving strategic decision-making processes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Restructured customer service process, ensuring quicker response times.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Chat Repair Specialist
Charter
Lexington, United States
04.2021 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Implemented preventive maintenance measures to decrease emergent issues.
- Handled inbound customer chat conversations from various websites
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Provided online demonstrations to educate customers on product features and online help resources.
Robert Half Staffing Agency - Accounts Receivable
Galls
Lexington, KY
06.2024 - 12.2024
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Facilitated interdepartmental communication regarding account status, ensuring prompt resolution of any issues affecting receivables collection.
- Established strong relationships with clients through regular and transparent communication, ensuring timely payments.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Business Hub Associate
Aramark/Vestis
Lexington, KY
12.2022 - 03.2024
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Robert Half Staffing Agency Temp Collections Specialist
Aramark
Lexington KY
08.2022 - 12.2022
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched billing errors and discrepancies to initiate corrective action.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
Claims Examiner
AIG
Jeffersonville, IN
08.2020 - 02.2021
- Researched claims and incident information to deliver solutions and resolve problems.
- Adjudicate claims for fair and reasonable repair charges.
- Prepared summaries of damage, payments and policy coverage.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Data Entry Specialist
PetPartyCo
Lexington, KY, United States
12.2019 - 03.2020
- Evaluated source documents to locate information needed for each data entry field.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Identified data entry errors and reported to necessary departments.
- Compiled data and ensured accuracy prior to input.
Customer Service Representative
Xerox Corporation
Lexington, United States
11.2013 - 12.2019
- Provided information to customers regarding the company loyalty program and helped to open and activate new accounts.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered constant flow of customer calls and emails in the escalations department with up to 30 calls in queue per minute.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Science - Physics
Bluegrass Community And Technical College
Lexington, KYSkills
- Sales expertise
- Client account development
- Business growth and retention
- Payment Processing
- Data management
- Documentation and reporting
- Data analysis techniques
- Proficient in advanced Excel functions
- Technical analysis
- Workflow management
- Project Organization
- Microsoft Office proficiency
- Operating system familiarity
- Innovative problem resolution
- Complaint resolution
- Conflict de-escalation
Timeline
DDC/Tariffs Specialist/Inside Sales Representative
Vaco
12.2024 - Current
Robert Half Staffing Agency - Accounts Receivable
Galls
06.2024 - 12.2024
Business Hub Associate
Aramark/Vestis
12.2022 - 03.2024
Robert Half Staffing Agency Temp Collections Specialist
Aramark
08.2022 - 12.2022
Chat Repair Specialist
Charter
04.2021 - Current
Claims Examiner
AIG
08.2020 - 02.2021
Data Entry Specialist
PetPartyCo
12.2019 - 03.2020
Customer Service Representative
Xerox Corporation
11.2013 - 12.2019
Associate of Science - Physics
Bluegrass Community And Technical College