Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tiffany Torrealba

Nortonville,KY

Summary

Dependable retail sales professional with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

11
11
years of professional experience

Work History

Part-time Assistant Manager

Family Dollar
10.2023 - 04.2024
  • Greets and assists customers in a positive, approachable manner.
  • Maintains a presence in the store by providing excellent customer service.
  • Ensures a clean, well-stocked store for customers.
  • Supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures under the direction of the Store Manager.
  • Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
  • Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
  • Supports Store Manager in loss prevention efforts.
  • Assumes certain management responsibilities in absence of Store Manager.
  • Follows all Company policies and procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Duct Cleaner/Odd Jobs

Timothy's Cleaning Services
04.2018 - 01.2021
  • Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
  • Performed HVAC repairs and installations.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Sorted and disposed of trash and recycling materials to keep communal areas clean and organized.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Go beyond for all customers and treat each home as if it were my own.
  • Maintained business income and expenses on a spreadsheet for taxes.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.

Cashier Assistant Manager

Murphy USA
10.2017 - 08.2019
  • Company Overview: Gas Station
  • Supervised counting cash drawers and making money deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, aid, and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Inventory stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained professional store appearance by inspecting checkout areas and parking lot assisting team members in cleaning, trash removal and other actions.
  • Maintained merchandising and signage updates for monthly and seasonal promotional changes.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Gas Station
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Bakery Clerk

Publix Supermarket
06.2013 - 08.2017
  • Company Overview: at Shoppes at Peacher's Mill
  • Decorated cakes according to store standards and copyright licensing's authorized for the store.
  • Arranged baked goods in attractive displays inside bakery cases and on the floor to increase sales.
  • Packaged baker items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted everyone in need of retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services that fit their budget.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • I answered phone calls, greeted store customers, and provided exceptional service every time.
  • Replenished bakery cases/ displays and faced products throughout each shift.
  • At Shoppes at Peacher's Mill
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Education

Visual Communication: Multimedia AAS - Digital Design Track

Somerset Community College
Somerset, KY
06-2026

Associates in Applied Science - Agriculture

Madisonville Community College
Madisonville, KY
05-2022

Skills

  • Retail operations

  • Retail merchandising

  • Retail services

  • Retail display setup

  • Retail loss prevention

  • Upselling

  • POS system operation

  • Customer service

  • Meeting deadlines

  • Cash register operation

  • Listening skills

  • Customer engagement

Awards

Employee of the Month for Safety, Murphy USA Gas Station

Timeline

Part-time Assistant Manager

Family Dollar
10.2023 - 04.2024

Duct Cleaner/Odd Jobs

Timothy's Cleaning Services
04.2018 - 01.2021

Cashier Assistant Manager

Murphy USA
10.2017 - 08.2019

Bakery Clerk

Publix Supermarket
06.2013 - 08.2017

Visual Communication: Multimedia AAS - Digital Design Track

Somerset Community College

Associates in Applied Science - Agriculture

Madisonville Community College

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Tiffany Torrealba