Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Poynter II

Manchester

Summary

Dynamic Produce Department Manager at Kroger with a proven track record in operational efficiency and customer service excellence. Expert in merchandising strategies and inventory management, successfully reducing waste and enhancing product quality. Recognized for fostering teamwork and implementing effective employee training programs, driving significant sales growth and customer satisfaction.

Diligent with robust background in overseeing produce departments. Managed inventory, vendor relations, and quality control with focus on maintaining high standards. Demonstrated strong organizational and leadership skills, ensuring optimal team performance and customer satisfaction.

Produce professional prepared to lead and enhance department operations. Proven history in inventory management, vendor coordination, and quality assurance. Known for fostering collaborative team environments and adapting to dynamic retail demands. Strong in problem-solving and customer service excellence.

Experienced with managing produce departments, ensuring quality and freshness. Utilizes effective inventory control and vendor coordination to maintain optimal stock levels. Track record of enhancing team productivity and delivering exceptional customer experiences.

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2018
2018
years of professional experience

Work History

Produce Department Manager

Kroger
04.2013 - 04.2017
  • Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
  • Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
  • Successfully managed seasonal transitions within the department, offering a diverse range of products year round.
  • Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
  • Developed strong vendor relationships for consistent product availability and competitive pricing.
  • Implemented creative merchandising strategies, resulting in increased sales and profitability.
  • Streamlined department processes for increased efficiency and productivity.
  • Reduced waste and shrinkage by implementing proper inventory management techniques.
  • Coordinated with other departments for cross-merchandising opportunities, increasing visibility of produce offerings throughout the store.
  • Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
  • Enhanced customer satisfaction by providing exceptional product quality and freshness.
  • Collaborated with store management to achieve overall store goals and targets.
  • Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.
  • Conducted regular staff training sessions to ensure proper handling of produce items and compliance with food safety standards.
  • Maximized use of available space through effective layout planning and product placement strategies in the department area.
  • Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
  • Assisted customers with produce questions.
  • Priced produce to achieve margin and sales goals.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Managed department budget, optimizing expenses for maximum return on investment.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Selected items for specials and marked down items to reduce losses.
  • Purchased produce following guidelines of marketing plan.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Produce Clerk

Kroger
04.2012 - 04.2013
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.

Meat Department Manager

Kroger
04.2006 - 04.2012
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
  • Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
  • Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
  • Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
  • Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
  • Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
  • Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
  • Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
  • Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Enhanced meat department sales by ensuring proper product display and presentation.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Collaborated with store management to develop successful promotional strategies for meat department offerings.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Trained new employees on handling, safety and stocking procedures.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.
  • Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
  • Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
  • Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
  • Increased department efficiency by implementing new inventory management systems and procedures.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
  • Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
  • Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.

Meat Cutter

Kroger
Apr2003 - 04.2006
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
  • Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.

Bagger

Kroger
04.2001 - 04.2003
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Bagged customer purchases while paying mind to industry best practices.
  • Returned unwanted merchandise and retrieved specially requested products.

Education

High School Diploma -

Lafayette Senior High School
Lexington, KY
05.2004

Skills

  • Employee scheduling
  • Customer service
  • Retail management experience
  • Positive attitude
  • Teamwork
  • Store layout
  • Ordering procedures
  • Retail inventory management
  • Purchasing and planning
  • Inventory replenishment
  • Waste reduction
  • Display production
  • Quality control analysis
  • Health department standards
  • Budget development
  • Administration and management

Timeline

Produce Department Manager

Kroger
04.2013 - 04.2017

Produce Clerk

Kroger
04.2012 - 04.2013

Meat Department Manager

Kroger
04.2006 - 04.2012

Bagger

Kroger
04.2001 - 04.2003

Meat Cutter

Kroger
Apr2003 - 04.2006

High School Diploma -

Lafayette Senior High School

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Tim Poynter II