Tina Daniels
Campbellsville
Summary
Compassionate and results-driven Targeted Case Manager with a Master of Education in Clinical Counseling and extensive experience supporting individuals and families through advocacy, care coordination, crisis intervention, and community resource linkage. Skilled in conducting assessments, developing individualized service plans, and collaborating with multidisciplinary teams to improve client outcomes. Strong background in mental health support, client engagement, and trauma-informed care with a commitment to empowering diverse populations to achieve stability and wellness. Excellent communication, documentation, and problem-solving abilities with a client-centered approach to service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
ARC
Saint Catharine
08.2024 - Current
- Coordinated client services and support plans for individuals with Substance Use Disorder.
- Developed individualized care plans based on client assessments and needs.
- Monitored client progress and adjusted services for optimal care.
- Facilitated communication between clients, families, and service providers.
- Educated clients on rights, resources, and available services within the community.
- Documented case notes and maintained accurate records of client interactions.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Communicated with multidisciplinary teams regarding client goals and progress.
- Participated in interdisciplinary team meetings to discuss clinical issues concerning clients requiring case management services.
Practicum, Intern I & II Counselor
ARC
SAINT CATHARINE
08.2025 - 04.2026
- Provided individual counseling sessions to clients addressing mental health concerns.
- Collaborated in developing individualized treatment plans to address specific client needs and goals.
- Performed intake assessments and evaluations to establish client needs and treatment direction.
- Collaborated with multidisciplinary teams to coordinate client care strategies.
- Organized and facilitated group therapy sessions focusing on coping skills.
- Participated in training workshops to enhance counseling techniques and approaches.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Monitored medication compliance among clients taking psychotropic medications.
- Created comprehensive reports detailing client progress and treatment effectiveness.
- Facilitated psychoeducational workshops and support groups focusing on topics such as stress management, assertiveness skills, and relapse prevention.
Social Worker
State Of Kentucky
Russell Springs
05.2022 - 07.2024
- Conducted assessments to identify client needs and resources.
- Developed individualized service plans for clients based on evaluations.
- Coordinated care with healthcare providers and community organizations.
- Facilitated support groups to promote client engagement and healing.
- Advocated for clients' rights and access to services.
- Provided crisis intervention and emotional support during critical situations.
- Documented case progress and maintained accurate client records.
- Educated clients on available resources and coping strategies.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Developed workable solutions for recurring problems for individuals and families.
Conflict Resolution Specialists
American Airlines
Campbellsville
05.2012 - 05.2022
- Resolved customer issues by effectively communicating and applying problem-solving skills to enhance customer satisfaction.
- Collaborated with team members to streamline dispute resolution processes, improving overall efficiency.
- Analyzed customer feedback to identify trends and improve service quality.
- Managed high-volume inquiries while maintaining a positive customer experience.
- Utilized CRM software to accurately track and document resolution progress, ensuring accountability in dispute management.
- Provided training and support to new team members on best practices.
- Coordinated with various departments to ensure timely issue resolution.
- Escalated complex cases to senior management for further investigation.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
Education
M.Ed - Mental Health Counseling
Lindsey Wilson University
Adair County, KY05-2026
Bachelor of Arts - Clinical Psychology/Communication
Bellarmine University
Louisville, KY12-1996
Skills
- Client advocacy
- Case management
- Team collaboration
- Care planning
- Resource identification
- Progress monitoring
- Client assessment
- Care planning
- Communication skills
- Crisis intervention
- Team collaboration
- Grief counseling
- Resilience building
- Multicultural competence
- Motivational techniques
- Substance abuse awareness
- Evidence-based therapy
- Self-awareness
- Clinical records maintenance
- Mental health diagnosis
- Professional networking
- Individual counseling
Certification
- Certificate in Substance Abuse
Timeline
Practicum, Intern I & II Counselor
ARC
08.2025 - 04.2026
Targeted Case Manager
ARC
08.2024 - Current
Social Worker
State Of Kentucky
05.2022 - 07.2024
Conflict Resolution Specialists
American Airlines
05.2012 - 05.2022
M.Ed - Mental Health Counseling
Lindsey Wilson University
Bachelor of Arts - Clinical Psychology/Communication
Bellarmine University