Tina Feltner
Winchester
Summary
Dynamic customer service professional with a proven track record at Pearl INC, excelling in complaint resolution and account updating. Adept at active listening and creative problem solving, consistently enhancing customer satisfaction and loyalty. Recognized for maintaining high service standards while effectively managing inquiries and fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
09.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Delivery Driver
Amazon
04.2024 - 09.2024
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Customer Service Representative
USAA Federal Savings Bank
03.2021 - 01.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Receptionist
Hampton Inn By Hilton
03.2016 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
Bank of America
06.2008 - 04.2016
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Leslie County High School
Hyden, KYSkills
- Account updating
- Complaint resolution
- Call management
- Complaint handling
- Creative problem solving
- Active listening
- Professional telephone demeanor
- Inbound and outbound calling
- Researching
- Computer proficiency
- Multitasking and organization
Timeline
Customer Service Representative
Maximus Call Center
09.2024 - Current
Delivery Driver
Amazon
04.2024 - 09.2024
Customer Service Representative
USAA Federal Savings Bank
03.2021 - 01.2024
Front Desk Receptionist
Hampton Inn By Hilton
03.2016 - 01.2021
Customer Service Representative
Bank of America
06.2008 - 04.2016
High School Diploma -
Leslie County High School
Similar Profiles
Leigh CutrerLeigh Cutrer
Manager at Maximus Call Center (1-800-Medicare)Manager at Maximus Call Center (1-800-Medicare)
ShaRonda MaysShaRonda Mays
Supervisor- Call Center at Maximus Call CenterSupervisor- Call Center at Maximus Call Center
Juan Esteban Prada RojasJuan Esteban Prada Rojas
Bilingual CSR at Maximus Call CenterBilingual CSR at Maximus Call Center
Gary HuardGary Huard
Senior Field Service Supervisor at HoneywellSenior Field Service Supervisor at Honeywell
Shanna DhaliwalShanna Dhaliwal
Beauty Sales Associate at TargetBeauty Sales Associate at Target