Tina Kidwell
Louisville
Summary
Dynamic team lead known for exceptional customer service and effective communication. Proven ability to enhance customer satisfaction and drive team performance through strategic planning and training development.
Overview
7
7
years of professional experience
Work History
Team lead
Extended Stay America, ESA
Louisville
12.2023 - Current
- Promoted to leadership role for exceptional customer service and strong work ethic.
- Led daily operations, scheduling shifts and assigning duties to ensure seamless workflow.
- Collaborated with staff to enhance customer service strategies, boosting retention and growth.
- Resolved customer inquiries promptly, maintaining high satisfaction levels.
- Coordinated training sessions for new hires and ongoing staff development.
- Implemented inventory tracking system, optimizing supply ordering processes.
- Supported budgeting by monitoring expenses and resource allocation.
- Developed strategic plans aligning with business goals in collaboration with management.
Swimming Pool Installer- The Pool King
All American Pool & Patio
Louisville
03.2019 - Current
- Installed residential swimming pools following design specifications and safety standards.
- Installed vinyl liners, skimmers, pumps, filters and other related equipment.
- Repaired existing pools or installed new ones in accordance with local building codes and safety regulations.
- Assisted in the installation of pool accessories such as lighting and filtration systems.
- Coordinated with team members to meet project deadlines and uphold quality standards.
- Conducted water quality tests to maintain safe swimming conditions for clients.
- Performed maintenance on swimming pools by cleaning, vacuuming, and testing water chemistry.
- Educated customers on effective swimming pool maintenance practices for optimal use.
- Dug holes for posts to secure fence around pool area and installed fencing per customer requirements.
- Verified all components for proper operation before and after installation to ensure safety and functionality.
Education
Some College (No Degree) -
Liberty High School
Louisville, KYSkills
- Team leadership
- Project management
- Training development
- Strategic planning
- Quality control
- Inventory
- Residential construction
- Quality assurance
- Customer service
- Customer support
- Effective communication
- Communication skills
- Cash register systems
- Payment processing
- Refunds and exchanges
- Exchanges processing
- Merchandise restocking
- Basic math
- Problem solving
- Payment processing
- Warehouse
- Commercial painting and construction
- Reliable
- Dependable
- Willing to learn
Timeline
Team lead
Extended Stay America, ESA
12.2023 - Current
Swimming Pool Installer- The Pool King
All American Pool & Patio
03.2019 - Current
Some College (No Degree) -
Liberty High School