Tina Rai
George Town
Summary
Accomplished server with expertise from The Ritz Carlton, Grand Cayman, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction and drive sales by 20% through strategic planning and effective communication. Adapt at fostering team collaboration and maintaining health and safety compliance in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
The Ritz Carlton, Grand Cayman
Grand cayman, George Town
11.2024 - Current
- Greet and seat guests while providing a welcoming and professional dining experience.
- Present menus, explain daily specials, and answer questions regarding food, beverages, and allergens.
- Accurately take food and drink orders and enter them into POS system.
- Serve meals and beverages promptly and in accordance with restaurant standards.
- Monitor tables to anticipate guests needs and ensure satisfaction throughout services.
- Handle guest concerns and complaints with professionalism and efficiency.
- Process bills and handle cash, credit, and digital payments accurately.
- Setup, clean, and reset tables to maintain a polished dining environment.
- Collaborate with kitchen and bar staff to ensure smooth service operations.
- Uphold all health, safety, and sanitation guidelines.
- Promote and upsell menu items, beverages,and desserts to maximize sales.
- Support team members during peak service hours and contribute to a positive work environment.
Beverage Server
Mango tree restaurant and bar
George town, Grand cayman
12.2023 - 10.2024
- Demonstrated strong attention to detail and efficiency by engaging with customers enthusiastically to drive sales and meeting daily targets.
- Maintained up-to-date product knowledge by participating in product and vendor training.
- Demonstrated adaptability and versatility by working effectively in a fast-paced and constantly changing work environment.
- Developed customer service skills by ensuring that customer inquiries and requests were addressed in a timely and professional manner.
- Utilized problem-solving skills to troubleshoot and resolve customer complaints, ensuring high levels of customer satisfaction and loyalty.
Hostess
Bodhi Boutique Hotel
04.2019 - 07.2023
- Welcomed guests to the venue
- Provided accurate wait times and monitor waiting lists
- Managed reservations
- Escorted customers to assigned dining or bar areas
- Provided menus and announce Waiter/Waitress's name
- Greeted customers upon their departure
- Coordinated with wait staff about available seating options
- Maintained a clean reception area
- Catered to guests who require extra attention (e.g. children, elderly)
- Answered incoming calls and address customers' queries
- Assisted wait staff as needed
Server
Bodhi Boutique Hotel
12.2017 - 03.2019
- Greeted guests and taking drink and food orders
- Stayed attentive to the needs of guests in the dining area
- Delivered food from the kitchen to the guests
- Ensured the food order is made correctly by kitchen staff and looks presentable for guests
- Followed health code standards with regards to the handling of food
- Performed shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
Education
Bachelor's degree - Business Studies
New Millennium Nepal
Kathmandu, NepalSkills
- Customer Service
- Flexibility
- Organizational Skill
- Attention to detail
- Time Management
- Team Collaboration
- Conflict Resolution
- Training Development
- Health and safety compliance
- Upselling techniques
- Performance Management
- Record keeping
- Data Entry
- Process Improvement
- Calendar Management
- Adaptability
- Administrative Support
- Strategic Planning
- Communication
- Multitasking
- Cash handling
- Customer relationship management
- POS operation
- Effective communication
- Team collaboration
Certification
- GFSF ( Great food safe food)
- TIPS- Certification to legally serve alcohol
Areas Of Knowledge
- Customer Service
- Flexibility
- Organizational Skill
- Sanitation
- Attention to detail
- Time Management
- Team Collaboration
- Conflict Resolution
- Training Development
- Cleaning
- Performance Management
- Record Keeping
- Data Entry
- Process Improvement
- Calendar Management
- Adaptability
- Administrative Support
- Strategic Planning
- Communication
- Multitasking
Languages
Nepali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Food and Beverage Server
The Ritz Carlton, Grand Cayman
11.2024 - Current
Beverage Server
Mango tree restaurant and bar
12.2023 - 10.2024
Hostess
Bodhi Boutique Hotel
04.2019 - 07.2023
Server
Bodhi Boutique Hotel
12.2017 - 03.2019
Bachelor's degree - Business Studies
New Millennium Nepal