Tina Vance
Ezel
Summary
Compassionate professional with extensive experience in patient advocacy and financial counseling. Skilled in effective communication and problem-solving, ensuring patients understand their financial responsibilities while navigating complex healthcare systems. Committed to reducing patient anxiety and improving access to financial assistance.
Overview
20
20
years of professional experience
Work History
Patient Financial Advocate
Conifer Health Revenue Cycle Solutions
Frisco, TX
11.2024 - Current
- Managed patient inquiries regarding billing and payment options, ensuring clear communication and resolution.
- Assisted patients in understanding financial responsibilities and available assistance programs to alleviate concerns.
- Collaborated with healthcare providers to verify insurance coverage and benefits for optimal patient support.
- Educated patients on financial policies, enhancing their ability to navigate complex healthcare costs effectively.
- Streamlined processes for collecting patient information, improving efficiency in account management workflows.
- Utilized electronic health records systems to maintain accurate patient financial data and track account statuses efficiently.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
- Evaluated patient eligibility for Medicaid and other government assistance programs, ensuring all viable funding options were explored before resorting to out-of-pocket payments.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Advocate
Conifer Health Revenue Cycle Solutions
Frisco, TX
04.2018 - 11.2024
- Facilitated patient access to healthcare services, ensuring clear communication of benefits and resources.
- Coordinated care plans, addressing patient needs and improving overall satisfaction with health services.
- Educated patients on insurance processes, enhancing understanding of coverage options and eligibility requirements.
- Collaborated with healthcare teams to resolve patient concerns, streamlining issue resolution processes.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Worked effectively with staff from all departments to coordinate resolutions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
911 Emergency Dispatcher
Menifee County Dispatch
Frenchburg, KY
07.2006 - 07.2017
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Coordinated response efforts between emergency services and law enforcement agencies.
- Monitored radio communications to provide real-time updates to first responders.
- Maintained accurate logs of all dispatched calls and actions taken during incidents.
- Trained new dispatchers on protocols, software, and effective communication techniques.
- Implemented process improvements that enhanced call handling efficiency and accuracy.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Education
Bachelor of Science -
University of The Cumberlands
Williamsburg, KY05-2027
High School Diploma -
Menifee County High School
Frenchburg, KY05-1997
Associate of Applied Science - Criminal Justice
Maysville Community And Technical College
Morehead, KY 05-2017
Skills
- Medical billing expertise
- Healthcare industry
- Financial counseling
- Cross-cultural sensitivity
- Customer service
- Verbal and written communication
- HIPAA compliance
- Data entry proficiency
- Conflict resolution
- Problem-solving
- Time management
- Punctual and hardworking
- Calm and effective under pressure
- Critical thinking
- Memory retention
- Prioritization
- Typing speed
- Situational awareness
- Information gathering
- Patience and tolerance
- Active listening
- Computer skills
- Decision-making
Timeline
Patient Financial Advocate
Conifer Health Revenue Cycle Solutions
11.2024 - Current
Patient Advocate
Conifer Health Revenue Cycle Solutions
04.2018 - 11.2024
911 Emergency Dispatcher
Menifee County Dispatch
07.2006 - 07.2017
Bachelor of Science -
University of The Cumberlands
High School Diploma -
Menifee County High School
Associate of Applied Science - Criminal Justice
Maysville Community And Technical College