Christina Hardin-Wilson
Mount Sterling
Summary
I am a loyal and dedicated individual who has an ambition to succeed in any given environment. I love to learn, and am always up for a challenge whatever the situation is. I am seeking a position where I can develop and excel whilst giving my best performance.
Results-driven professional well-versed in administrative support and operational excellence. Extensive experience in enhancing team productivity and optimizing workflow. Known for effective collaboration and adaptability to dynamic work environments, ensuring reliable and efficient support. Skilled in organizational management and fostering culture of teamwork and achievement.
Experienced with providing high-level administrative and operational assistance to management teams. Utilizes strong organizational and multitasking abilities to ensure seamless execution of daily tasks. Track record of enhancing productivity through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Care Management Support Specialist
UMR
04.2022 - Current
- Enhanced team productivity by providing comprehensive administrative support to large number of Care Consultants.
- Maintained confidentiality of sensitive information, ensuring data security.
- Increased team productivity with regular performance evaluations and tailored feedback.
- Increased customer service success rates by quickly resolving issues.
- Fostered positive relationships by facilitating cross-departmental communication.
- Streamlined communication, facilitating clear and concise information flow.
Pharmacy Technician
UMR
04.2018 - 04.2022
- Set up cases in Aerial and review for medical necessity for specialty injectable medication
- Completed project management
- Completed Time and Motion Studies
- Work with employer groups and specialty groups (MCHCP, NRECA, WCA, Compass Rose, Quantum Accounts, etc.) Work with Customer Specialists, Managers, Supervisor, and co-workers to resolve any customer needs
- Work on a daily basis in SharePoint, Knowledge Library, CPS regarding claims, I-Stream, and HPDB regarding coverage, and exclusions, etc
- Completed training and peer monitoring
DME Specialist
UMR
02.2013 - 10.2018
- Set-up cases in Aerial, and review for medical necessity
- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs at all times
- Strong organizational skills, excellent communication skills
- Work with employer groups and specialty groups (MCHCP, NRECA, WCA, Compass Rose, Quantum Accounts, etc.) Work with Customer Specialists, Managers, Supervisor, and co-workers to resolve any customer needs
- Work on a daily basis in CPS regarding claims, Caligo-I-Stream, and HPDB regarding coverage, and exclusions, etc
- Point of contact for certain specialized accounts
Clinical Administration Coordinator
UMR
04.2009 - 04.2018
- Provide information to callers regarding notification requirements and participating providers
- Assist with notification transactions and discharge verification
- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
- Set-up cases and using scripted clinical to approve cases for hospital stays, surgeries, diagnostic testing, etc
- Trained new hires while working in the office also went into the office to train after telecommuted from home
- Complied with all quality audits of 95%-100%
Education
Pharmacy Technician Training Program - Medical Terminology, Specialty injectable Knowledge, ICD10 Terminology
Franklin County
07.2019
College basics - Hospital Administration, Accounting, Medical Terminology, Microsoft & Excel, Psychology, ICD9 Terminology
Sullivan University
12.2017
High School - Business Administration, Statistics, Computer Programming, Communications, Calculus I
Franklin County High School
06.1988
Skills
- Project management
- Administrative support
- Document management
- Data analysis
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Process improvement
- Task prioritization
- Conflict resolution
- Report generation
- Client interaction
- Research skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Timeline
Care Management Support Specialist
UMR
04.2022 - Current
Pharmacy Technician
UMR
04.2018 - 04.2022
DME Specialist
UMR
02.2013 - 10.2018
Clinical Administration Coordinator
UMR
04.2009 - 04.2018
College basics - Hospital Administration, Accounting, Medical Terminology, Microsoft & Excel, Psychology, ICD9 Terminology
Sullivan University
Pharmacy Technician Training Program - Medical Terminology, Specialty injectable Knowledge, ICD10 Terminology
Franklin County
High School - Business Administration, Statistics, Computer Programming, Communications, Calculus I
Franklin County High School
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