Todd Fuller
Walton
Summary
Dynamic professional with 23 years at Northern Kentucky Water District, excelling in branch operations management and customer service. Proven track record in enhancing service quality and team development, leading to improved customer satisfaction. Strong leader skilled in coaching and mentoring, with expertise in performance monitoring and resource allocation.
Badger:
14 years of profitable P&L's, exceptional EDITDA margins, with Branch growth year over year
Participated in numerous pilot studies on new programs and processes.
Prompt with meeting deadlines with, payroll, invoice approvals, approving daily tickets.
Overview
41
41
years of professional experience
Work History
Plant Operator, Field Tech, Engineering Inspector
Northern Kentucky Water District
04.1984 - 11.2007
- During 23 years with the Northern Kentucky Water District I have held multiple positions, from line employee, crew leader, foreman, engineer technician and construction inspector II. retired as a construction inspector I.
Service Technician
Vogelpohl Fire Equipment
01.2008 - 06.2009
- Serviced and repaired MSA SCBA's (self contained breathing apparatus) for the fire fighting industry
- Servied and repaired Homaltro rescue tools for the fire fighting industry
Banquet Manager
McHale's Catering
01.2000 - 07.2010
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 500person event.
- This started as a part time position that transitioned into full time.
Branch Manager
Badger Daylighting Corp.
07.2010 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed Branch P&L.
Education
Holy Cross High School
Covington, KYSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Coaching and mentoring
- Strong team-builder
- Employee development
- Staff development
Timeline
Branch Manager
Badger Daylighting Corp.
07.2010 - Current
Service Technician
Vogelpohl Fire Equipment
01.2008 - 06.2009
Banquet Manager
McHale's Catering
01.2000 - 07.2010
Plant Operator, Field Tech, Engineering Inspector
Northern Kentucky Water District
04.1984 - 11.2007
Holy Cross High School
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