TOMICKA A. VAUGHN
George, Grand
Summary
To utilize my knowledge and skills in customer service to become an asset to an organization while utilizing leadership and my interpersonal communication skills. Including my management skills are a few of my key strengths to enable such an organization to maintain its full potential as a world-class business. Talented Associate is skilled at mentoring and leading new team members on company procedures. Enables clients to receive the optimal level of care while promoting available products and services. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
16
16
years of professional experience
Work History
ASSOCIATE
MULTI, FOSTERS FOOD FAIR IGA – GRAND CAYMAN
01.2012 - Current
- Supervise junior staff members
- Organize merchandise for sale
- Scan and record items within the database
- Assist supervisors with customer relations
- Occasionally deputize for supervisor
- Ensure the working environment is clean
- Assist customers with queries
- Occasionally administer cash register
- Nine years of supervisory experience Train staff to use information systems
- Receiving associate
STORE CLERK
CRAVE CLOTHING – GRAND CAYMAN
01.2008 - 01.2010
- Assisted customers with queries
- Inputted merchandise information into the database system
- Inventory control system
- Deposited cheques and cash into the company account
- Payroll
- Supervised employees occasionally
Education
Associates of Applied Science - Accounting
University College of the Cayman Islands
JOHN GRAY EVENING CLASSES, GRAND CAYMAN, CAYMAN ISLANDS CXC CERTIFICATES Principle of Business (POB) - undefined
Skills
- SKILLS SUMMARY
- Multi-tasking, customer service, time management, training, and coaching
- Supervision, collaboration, conflict resolution, organizational leadership, communication, Organizing, planning, and decision making
- File and Records Management
- Customer Service
- Verbal and Written Communication
- Data Entry
- Billing and Payment Processing
Affiliations
ICT Manager – Ministry of Education & President of the Cayman Islands Athletic Association lancelottbarnes@gmail.com 1345-925-6468 PAGE 2
Timeline
ASSOCIATE
MULTI, FOSTERS FOOD FAIR IGA – GRAND CAYMAN
01.2012 - Current
STORE CLERK
CRAVE CLOTHING – GRAND CAYMAN
01.2008 - 01.2010
Associates of Applied Science - Accounting
University College of the Cayman Islands
JOHN GRAY EVENING CLASSES, GRAND CAYMAN, CAYMAN ISLANDS CXC CERTIFICATES Principle of Business (POB) - undefined
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