Toni Hill
Louisville
Summary
Compassionate Patient Access Coordinator at Baptist Behavioral Health with strong organization and conflict resolution skills. Successfully managed high call volumes while ensuring HIPAA compliance and delivering exceptional customer service. Proven ability to enhance patient experiences through effective communication and teamwork, contributing to a supportive healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
Baptist Behavioral Health
08.2024 - Current
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
Mental Health Associate
The Brook Hospital-Dupont
03.2022 - 01.2024
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Enhanced patient well-being by providing compassionate care and support during therapy sessions.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Daycare Teacher
Kid's And Fun Inc Pre-School & Child Care Center
11.2017 - 09.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KY05-2008
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Verbal and written communication
- Patient check-in
- Phone and email etiquette
- Conflict resolution
- Teamwork
- Time management
- Adaptability and flexibility
Timeline
Patient Access Coordinator
Baptist Behavioral Health
08.2024 - Current
Mental Health Associate
The Brook Hospital-Dupont
03.2022 - 01.2024
Daycare Teacher
Kid's And Fun Inc Pre-School & Child Care Center
11.2017 - 09.2021
High School Diploma -
Fern Creek Traditional High School
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