Toni szczepanski
Louisville
Summary
Creative florist specializing in stunning floral arrangements for events. Proven ability in inventory management and delivering exceptional customer service, ensuring client satisfaction and enhancing visual appeal.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Florist
Kroger
Louisville
08.2024 - Current
- Created floral arrangements for special events and holidays, enhancing visual appeal and meeting customer expectations.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Delivered personalized customer service by assisting customers in selecting bouquets that matched their preferences and event themes.
- Assisted customers in selecting flowers and plants for their needs.
- Enhanced customer satisfaction by recommending complementary flower pairings and greenery options for floral arrangements.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Trained new team members on floral care and arrangement techniques.
- Maintained inventory of flowers, plants, and supplies for the department.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Restocked shelves daily with new merchandise to ensure product availability for customers.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Ensured cleanliness and organization of the floral department workspace.
- Collaborated with team members to enhance overall customer service experience.
- Adhered to health and safety regulations when handling hazardous materials.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Took photographs of completed floral arrangements for promotional purposes.
- Ordered flowers from wholesalers to maintain stock levels.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
Co-Owner
Self Employed Services
Grand Rapids
01.2021 - 08.2023
- Built strong client relationships through proactive customer service.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Managed customer service activities to consistently meet quality standards.
- Developed targeted marketing campaigns to effectively promote products and services.
Personal Shopper
Shipt
Grand Rapids
05.2016 - 08.2023
- Guided customers in selecting products aligned with personal preferences and needs.
- Communicated effectively with clients to understand their unique preferences.
- Assisted customers in selecting items that met their individual needs and preferences.
- Researched current trends to provide informed shopping recommendations.
- Provided exceptional customer service to enhance overall customer satisfaction.
- Delivered quick, accurate service to meet customer demands under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
Specialized Foster Parent
D.A. Blodgett - St. John
Grand Rapids
05.2012 - 01.2017
- Provided stable, nurturing environment for youth in foster care.
- Supported children in daily activities and guided personal development goals.
- Fostered a sense of belonging through structured routines and support systems.
- Collaborated with social workers to develop individualized care plans.
- Facilitated open communication with social workers and caseworkers to optimize outcomes for foster child.
- Advocated for children's needs in school meetings and community events to enhance support.
- Identified services and activities within local community to facilitate access by those with special needs.
- Organized medical appointments for foster children according to their individual health needs.
- Participated in meetings with other professionals involved in the case such as lawyers, judges and therapists.
Education
Some College (No Degree) - Urban Development
Calvin University
Grand Rapids, MISkills
- Floral design
- Floral arrangement
- Arrangement creation
- Floral preservation
- Display design
- Event coordination
- Inventory management
- Inventory control
- Custom floral accessories
- Customer service
- Brand promotion
- Active listening
Certification
Florist certificate
Timeline
Florist
Kroger
08.2024 - Current
Co-Owner
Self Employed Services
01.2021 - 08.2023
Personal Shopper
Shipt
05.2016 - 08.2023
Specialized Foster Parent
D.A. Blodgett - St. John
05.2012 - 01.2017
Some College (No Degree) - Urban Development
Calvin University