Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Tony Whitler

Lexington

Summary

At Frito-Lay I leveraged my route planning, people skills, and attention to detail, to enhance client satisfaction, and drive sales. I always had a great rapport with all of the store managers I had over the 29 years that I worked for the company, as well as my perfect attendance over that span of time.

Work History

Route Salesman

Frito-Lay
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Achieved route efficiency by optimizing delivery schedules and routes using GPS technology.
  • Monitored competitor activity within assigned territory to maintain competitive edge.
  • Conducted market research to identify new business opportunities within assigned territory.
  • Analyzed sales data to identify trends and develop strategies for increased growth within territory.
  • Collaborated with team members to streamline processes, resulting in a more efficient workflow.
  • Implemented safe driving practices, reducing the risk of accidents and maintaining company vehicle maintenance standards.
  • Strengthened client relationships with regular communication and attentive customer support.
  • Demonstrated adaptability by adjusting routes or schedules as needed due to unforeseen circumstances or changes in priorities.
  • Evaluated customer needs on an ongoing basis to recommend appropriate product solutions.
  • Ensured compliance with company policies and procedures at all times during daily operations.
  • Utilized strong organizational skills to manage daily tasks effectively while meeting deadlines consistently.
  • Boosted sales through the promotion of new products to existing and potential customers.
  • Resolved customer complaints professionally and efficiently, ensuring continued client satisfaction.
  • Assisted in training new route salesmen, sharing best practices for achieving success in the role.
  • Adhered to strict safety protocols during deliveries, ensuring the well-being of employees and customers alike.
  • Maintained accurate inventory records, ensuring timely product replenishment for customer needs.
  • Developed rapport with customers through friendly interactions and consistent reliability in service.
  • Established effective time management habits to balance between managing accounts, sales calls, and deliveries.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Represented wide range of products and brands.
  • Utilized route optimization software to plan and manage delivery routes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Developed strong customer base through efficient and reliable service.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Maintained records of sales and customer information to support accuracy.
  • Assisted with sorting and organizing stockroom items.
  • Implemented policies and procedures across warehouse and shipping platforms.

Education

Lafayette High School
Lexington, KY

Skills

  • Strong customer service
  • Reliability and punctuality
  • Effective time management
  • Safe driving record
  • Professional appearance
  • Goal oriented approach
  • Route management
  • Cross-selling strategies
  • Cash handling experience
  • Route planning expertise
  • Driving and transportation
  • Safe driving techniques
  • Policies and procedures implementation
  • Sales presentations
  • Route planning
  • Client relations
  • Stock rotation
  • Product presentation
  • Merchandising strategies
  • Issue resolution
  • Team support
  • Customer retention
  • Sales goals
  • Product distribution
  • Sales development
  • Merchandise sales
  • Safe vehicle operation
  • Performance tracking
  • Territory management
  • Competitor analysis
  • Stakeholder relations
  • Requirements analysis
  • Product merchandising
  • Account development
  • Product promotions
  • Product displays
  • Account retention
  • Business transactions
  • Product promotion
  • Service management
  • Territory development
  • Sales forecasting
  • Display building
  • Needs assessment
  • Vehicle safety
  • Sales representation
  • New customer solicitation
  • Route growth
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Safe driving
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking ability
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Clean driving record
  • Relationship building
  • Defensive driving
  • Truck loading
  • Team building
  • Task prioritization
  • Route navigation
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Documentation
  • Professionalism
  • Goal setting
  • Interpersonal communication
  • Strategic planning
  • Record keeping
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Inventory management
  • Clean MVR
  • Adaptability
  • Written communication

Additional Information

I took up woodworking about 40 years ago, and I have honed my skills in basic framing, electrical work, plumbing, and just about every facet of what is required to keep a home in good working shape. I also have a lot of experience with lawn care and landscaping

Timeline

Route Salesman

Frito-Lay

Lafayette High School
Tony Whitler