Tonya Eversole
Independence
Summary
Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations and legal compliance.
Results-driven Quality Manager known for high productivity and efficiency in task completion. Specialize in process improvement, quality assurance protocols, and regulatory compliance. Excel in leadership, communication, and problem-solving to achieve continuous improvement objectives. Committed to maintaining safety standards and enhancing product quality across operations.
Overview
28
28
years of professional experience
2000
2000
years of post-secondary education
Work History
Quality Manager
J Charles Crystal Works Inc
Erlanger
08.2003 - Current
- Collaborated with production teams to resolve quality-related issues promptly.
- Implemented corrective actions to address non-conformities in production batches.
- Analyzed inspection data to identify trends and improve quality measures.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Trained and developed employees in effort to contribute to overall professional growth.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Provided technical guidance on quality control activities to support efficient operations.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Spearheaded creation and implementation of work instructions and procedures.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Decided which products were defective and which ones were right.
- Participated in new product development projects to ensure quality requirements were integrated from the outset.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Trained staff on best practices for quality assurance and safety protocols.
Janitorial
Servicemasters
Richwood
03.2021 - 08.2023
- Maintained janitorial closets in a clean, orderly manner.
- Maintained janitorial equipment in working order.
- Coordinated with vendors to ensure timely delivery of janitorial supplies.
- Performed light janitorial duties such as sweeping floors and cleaning counters.
- Maintained cleanliness and sanitation in assigned areas throughout the facility.
- Reported maintenance issues and requested repairs when necessary for safety compliance.
- Conducted regular inspections to ensure cleanliness met company standards consistently.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Followed company uniform, performance and security policies with every job.
Supervisor
Dixie Chili Inc
Covington
05.1997 - 08.2003
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels to support kitchen staff and service needs.
- Enforced food safety standards to maintain a clean and safe environment.
- Resolved customer complaints swiftly to enhance service quality.
- Conducted performance evaluations to provide feedback and guide employee development.
- Implemented process improvements to streamline service delivery and reduce delays.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented quality control measures, significantly reducing error rates.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Maintained positive working relationship with fellow staff and management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
CNA - LPN
Gateway Community And Technical College
Edgewood, KY 08.2004 - 06.2007
GED
Covington, KYSkills
- Statistical analysis
- Quality control
- Root cause analysis
- Regulatory compliance
- Continuous improvement
- Effective communication
- Team Training
- Quality training
- Problem-solving
- Operational improvements
- Work flow management
Accomplishments
4x -efficiency recognition awards
1×- heads up recognition award
Timeline
Janitorial
Servicemasters
03.2021 - 08.2023
CNA - LPN
Gateway Community And Technical College
08.2004 - 06.2007
Quality Manager
J Charles Crystal Works Inc
08.2003 - Current
Supervisor
Dixie Chili Inc
05.1997 - 08.2003
GED