Tonya Mandujano
Lexington
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Manager
Speedway Gas Station
Lexington
01.2026 - Current
- Assisted in supervising daily operations and staff at a busy gas station.
- Managed inventory levels and restocked supplies for efficient service.
- Trained new employees on customer service standards and operational procedures.
- Ensured compliance with safety regulations and company policies during shifts.
- Handled cash transactions and maintained accurate financial records daily.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to enhance workflow efficiency and service quality.
- Monitored equipment functionality and reported maintenance needs as necessary.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Bus Monitor
FCPS
Lexington
08.2025 - 01.2026
- Monitored student behavior and ensured safety during bus rides.
- Assisted students in boarding and exiting buses safely.
- Communicated with drivers to maintain smooth transportation operations.
Cashier/Cook
J and B Foodmart
Versailles
05.2014 - 03.2025
- Managed cash register operations and balanced drawer at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Maintained clean and organized checkout area to ensure a positive shopping experience.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Penn Foster Career School
Scranton, PASome College (No Degree) -
Sullivan University
Louisville, KYSkills
- Inventory management
- Cash handling
- Staff training
- Compliance oversight
- Operational supervision
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Decision making
- Leadership development
- Sales monitoring
- Team motivation techniques
- Strategic planning
- Vendor relationship management
- Employee performance evaluations
- Contract management
- Team motivation
- Business development understanding
- Reporting and documenting
- Customer relationship management (CRM)
- Employee engagement
- Recruitment and hiring
- Workload management
- Scheduling and planning
- Coaching and mentoring
- Goal setting
- Performance evaluation
- Decision-making
- Staff management
- Problem-solving
- Team leadership
- Staff supervision
- Customer service and satisfaction
- Negotiation
- Customer relations
- Staff training and development
- Sales reporting
- Retail operations
- Money handling
- Workplace safety compliance
- Employee scheduling
- Product and service sales
- Task delegation
- Corporate social responsibility
- Closing oversight
- Cost reduction
Timeline
Assistant Manager
Speedway Gas Station
01.2026 - Current
Bus Monitor
FCPS
08.2025 - 01.2026
Cashier/Cook
J and B Foodmart
05.2014 - 03.2025
Penn Foster Career School
Some College (No Degree) -
Sullivan University