TONYA SIMON-ROGERS
Union
Summary
Results-driven sales and client engagement professional with 15+ years of experience driving occupancy, revenue growth, and customer retention within competitive, service-based environments. Proven ability to convert leads, negotiate contracts, close renewals, and build long-term client relationships. Known for persuasive communication, consultative selling, and data-driven decision-making. Strong background in CRM systems, marketing outreach, and performance metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COMMUNITY MANAGER / SALES LEAD
Solomon Organization
01.2022 - 01.2025
- Drove occupancy and revenue growth by managing the full sales lifecycle, including prospect engagement, property tours, lease negotiations, renewals, and retention strategies.
- Consistently maximized renewal rates by proactively identifying resident needs and presenting tailored solutions and incentives.
- Led marketing and outreach initiatives, including digital listings, resident events, and preferred employer partnerships to increase qualified lead volume.
- Analyzed delinquency, collections, and bad debt trends to protect revenue and improve cash flow.
- Negotiated lease terms, resolved objections, and closed agreements while maintaining full Fair Housing compliance.
- Trained and coached leasing and office staff on sales techniques, customer communication, and CRM best practices.
- Produced performance reports on occupancy, renewals, and revenue metrics for ownership and regional leadership.
ASSISTANT PROPERTY MANAGER / CLIENT RELATIONS SPECIALIST
Solomon Organization | Schottenstein Real Estate | Steadfast Companies | Ackermann Group
01.2013 - 01.2022
- Supported high-volume leasing and sales operations across multiple properties, consistently meeting or exceeding occupancy goals.
- Converted inbound and outbound leads into signed leases through relationship-building and value-based presentations.
- Conducted competitive market studies to refine pricing strategies and promotional offers.
- Strengthened resident retention through proactive follow-ups, renewal presentations, and service recovery.
- Assisted with financial reporting, budgeting, and revenue tracking to support profitability targets.
- Recognized as a top-performing team member and 'Star Leader' for sales effectiveness and leadership.
LEASING AGENT / SALES REPRESENTATIVE
Ackermann Group – Trellises Apartments | Maple Oaks Apartments
01.2010 - 01.2013
- Generated and closed new business through phone, email, and in-person prospecting.
- Delivered compelling property presentations and tours, highlighting value propositions and lifestyle benefits.
- Maintained detailed CRM records to track leads, follow-ups, and conversions.
- Earned promotion from temporary leasing role to permanent position based on sales performance and client rapport.
Education
GED -
Home School Co-Op
Skills
- Consultative Selling & Needs Assessment
- Lead Generation & Conversion
- Contract Negotiation & Closing
- Client Retention & Renewals
- Upselling & Cross-Selling Services
- Pipeline & CRM Management
- Objection Handling & Conflict Resolution
- Revenue Forecasting & Reporting
- Yardi Voyager
- Knock
- CRM IQ
- Rent Café
- Blue Moon
- QuickBooks
- Microsoft 365
- SharePoint
Certification
- Grace Hill Professional Development (2010–2025):
- Resident Retention & Customer Loyalty
- Customer Service as a Competitive Advantage
- Leadership & Employee Coaching
- Conflict Resolution & Negotiation
- Fair Housing Compliance
LEADERSHIP & COMMUNITY ENGAGEMENT
Kenton County Foster Care Review Board, Chair, 2017, Present
PROFESSIONAL ENDORSEMENTS
- Consistently recognized for sales knowledge, leadership, and ability to exceed performance expectations.
- Known for meticulous execution, marketing initiative ownership, and exceptional client relationship management.
Timeline
COMMUNITY MANAGER / SALES LEAD
Solomon Organization
01.2022 - 01.2025
ASSISTANT PROPERTY MANAGER / CLIENT RELATIONS SPECIALIST
Solomon Organization | Schottenstein Real Estate | Steadfast Companies | Ackermann Group
01.2013 - 01.2022
LEASING AGENT / SALES REPRESENTATIVE
Ackermann Group – Trellises Apartments | Maple Oaks Apartments
01.2010 - 01.2013
GED -
Home School Co-Op