Tonya Vinyard
Junction City
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Saver Group, Inc. Save A Lot
08.2009 - Current
- Assisted in daily operations, ensuring efficient store functioning and customer satisfaction.
- Supported inventory management by organizing stock and maintaining accurate records.
- Provided assistance in training new team members on sales processes and customer service standards.
- Engaged with customers to address inquiries and resolve issues effectively.
- Monitored cash register operations, ensuring accuracy during transactions and end-of-day reconciliation.
- Collaborated with team members to uphold store cleanliness and organization standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Administrator
Vintage, Inc.
05.2004 - 11.2009
- Managed daily office operations, ensuring smooth workflow and timely communication.
- Coordinated scheduling of meetings, appointments, and travel arrangements for staff.
- Implemented filing systems to improve document retrieval efficiency and organization.
- Developed standard operating procedures to enhance office productivity and consistency.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
High School Diploma -
Casey County High School
Liberty, KY06.1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Employee scheduling
- Hiring and training
- Transaction processing
- Order management
- Records management
Timeline
Assistant Store Manager
Saver Group, Inc. Save A Lot
08.2009 - Current
Office Administrator
Vintage, Inc.
05.2004 - 11.2009
High School Diploma -
Casey County High School