Torianna Little
Berea
Summary
Adept at leveraging extensive product knowledge and outstanding interpersonal skills, I significantly enhanced customer satisfaction and team efficiency at Valvoline Global Operations. My expertise in technical support and proactive customer engagement led to improved service quality and training initiatives, embodying adaptability and a positive professional impact.
Overview
6
6
years of professional experience
Work History
Product Specialist
Valvoline Global Operations
03.2022 - Current
- Continually expanded knowledge of Valvoline product lines.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and provided coaching to junior team members.
- Responded to customer inquiries and provided technical assistance
Customer Service Representative
Valvoline Global Operations
08.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Automotive Technician
Valvoline Instant Oil Change
07.2019 - 11.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Trained and coached junior employees on procedures for completing various types of maintenance on cars and light trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
Bachelor of Science - Information Technology
University of Kentucky
Lexington, KY05-2028
Skills
- Mastery of data collection
- Excellent positive attitude
- Product documentation
- Product training
- Requirements gathering
- Outstanding interpersonal skills
- High technical skills
- Customer feedback
- Software testing
- Cross-functional teamwork
- Technical training
- Customer support
- Customer engagement
- Adaptability and flexibility
- Microsoft Office Suite
- Positive and professional
- Critical thinking
- Customer consulting
- Active listening
- Adaptive team player
- Punctuality and reliability
- Call management
- Calendaring
- Verbal and written communication
- Call center experience
- Creative problem solving
- Multitasking and organization
- Technical support
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- Team development
- Typing proficiency
- Computer skills
- Attention to detail
- Multiple priorities management
- Deadline driven
- Teamwork and collaboration
Timeline
Product Specialist
Valvoline Global Operations
03.2022 - Current
Customer Service Representative
Valvoline Global Operations
08.2021 - 03.2022
Automotive Technician
Valvoline Instant Oil Change
07.2019 - 11.2019
Bachelor of Science - Information Technology
University of Kentucky
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