Toya Ross
Louisville
Summary
In Addition To My Resume Above, I also received my Certified Tourism Ambassador Certificate (CTA) while I was still employed at the Galt House Hotel in 2020.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Drakes
Louisville
12.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took customer orders accurately and efficiently.
- Delivered food and beverages to tables promptly.
- Greeted Guests upon Arrival at their table
- Work Consistently with Managers, Other servers and Kitchen staff to give excellent customer service while dining in.
- Complete and do all tasks & chores expected upon completion of work at the end of the work night.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Server
Crafthouse Pizza
Louisville
02.2024 - Current
- Provided excellent customer service to enhance dining experience.
- Took customer orders accurately and efficiently.
- Delivered food and beverages to tables promptly.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bus Buddy
Jefferson County Public Schools
Louisville
10.2022 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented health and safety protocols to ensure child well-being at all times.
- Helped maintain a clean environment by sanitizing toys and equipment regularly.
- Engaged in active listening when communicating with students or families.
- Assisted with transitioning between activities throughout the day.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped transport Early Childhood Children home day to day on the school bus safely.
Concierge
Galt House Hotel & Suites
Louisville
05.2015 - 02.2020
- Assisted guests with reservations and information about hotel services.
- Coordinated transportation and special requests for VIP guests.
- Provided personalized recommendations for local attractions and dining options.
- Collaborated with staff to ensure seamless guest experiences throughout the hotel.
- Maintained knowledge of hotel amenities and local events for guest assistance.
- Trained new staff on concierge procedures and customer service standards.
- Developed relationships with local vendors to enhance guest offerings and services.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
Education
Associate of Arts - Communications
Jefferson Community And Technical College
Louisville, KY 01.2012 - 05.2016
Shawnee High School Magnet Career Academy
Louisville, KentuckySkills
- Customer service
- Order accuracy
- Food delivery
- Communication skills
- Great People's Skills
- Team player
Certification
- Certified Tourism Ambassador Certificate (CTA) obtained in 2020
Timeline
Server
Drakes
12.2025 - Current
Server
Crafthouse Pizza
02.2024 - Current
Bus Buddy
Jefferson County Public Schools
10.2022 - 03.2024
Concierge
Galt House Hotel & Suites
05.2015 - 02.2020
Associate of Arts - Communications
Jefferson Community And Technical College
01.2012 - 05.2016
Shawnee High School Magnet Career Academy