Toyia Goodwin
Louisville
Summary
Detail-oriented customer service representative and scheduler with a robust foundation in database management. Skilled in optimizing operational workflows through precise order management and clear communication, resulting in improved service delivery and client satisfaction.
Overview
13
13
years of professional experience
Work History
Price Coordinator Scheduler
BP
Louisville
02.2023 - 06.2025
- Collaborated and scheduled with sales teams to provide timely pricing support for customer inquiries, and great customer service.
- Supported cross-functional teams by sharing insights on pricing impacts and market conditions.
- Entered new item pricing into system to maintain accuracy for databases.
- Scheduled callbacks and follow-ups for all customers to make sure accounts are accurate and in good standing.
- Collaborated with suppliers to negotiate discounts, payment terms, and other cost savings measures.
CSR/Healthcare Customer Service Representative
McKesson Specialty Health
Louisville
02.2020 - 01.2023
- Performed administrative tasks, such as scheduling patients, assigning patients to new doctors, and maintaining records.
- Assisted customers' inquiries regarding specialty health products and services.
- Scheduled order processing on customer accounts, and ensured timely delivery of medical supplies.
- Processed invoices, payments, and credits for customers.
- Educated clients on product usage and available health services provided by McKesson.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
Inside Sales Support Specialist
MSC Industrial Supply
Louisville
11.2017 - 03.2020
- Scheduled new business sale orders using SAP and Word.
- Updated and maintained customer account information in the CRM and AS400 systems.
- Assisted in processing orders and ensuring accurate order fulfillment.
- Coordinated with shipping departments to track order status and delivery schedules.
- Supported sales initiatives by providing administrative assistance, such as scheduling meetings.
- Handled returns and exchanges by following established company policies and procedures.
Patient Scheduler
Valley Medical Center
Louisville
05.2012 - 12.2017
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to optimize appointment availability.
- Managed patient inquiries and provided accurate information about services.
- Verified patient insurance information to ensure proper billing procedures.
- Maintained organized records for patient schedules and communications.
- Communicated effectively with patients regarding appointment confirmations and reminders.
Education
Associate of Arts - Early Childhood Education
Ivy Tech
Sellerberg Indiana11-2008
GED -
Ahrens Adult Ed
Louisville, KY07-2002
Skills
- Database management
- SAP proficiency
- Order processing
- Inventory control
- Attention to detail
- Customer service
- CRM
- Scheduling
Timeline
Price Coordinator Scheduler
BP
02.2023 - 06.2025
CSR/Healthcare Customer Service Representative
McKesson Specialty Health
02.2020 - 01.2023
Inside Sales Support Specialist
MSC Industrial Supply
11.2017 - 03.2020
Patient Scheduler
Valley Medical Center
05.2012 - 12.2017
Associate of Arts - Early Childhood Education
Ivy Tech
GED -
Ahrens Adult Ed
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