Tracey Comstock
Shepherdsville
Overview
11
11
years of professional experience
Work History
Assistant Manager
Ace
Shepherdsville
05.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
Cashier Trainer
Kroger
Shepherdsville
06.2021 - 05.2023
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Encouraged teamwork among staff members by leading group activities that improved morale.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Ensured compliance with legal regulations related to employee rights, safety guidelines.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Answered customer questions and provided store information.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Used Point of Sale register system to complete transactions.
- Built lasting client relationships by organizing and planning sales events.
Breakfast Manager
Wendys Restaurant
Shepherdsville
02.2014 - 05.2023
- Performed weekly inspections of kitchen areas to ensure compliance with health codes and regulations.
- Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
- Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
- Resolved conflicts between staff members efficiently to ensure smooth operations of the restaurant during peak hours.
- Provided feedback to staff regarding performance issues or areas needing improvement.
- Handled customer complaints professionally and efficiently.
- Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
- Developed strategies to increase breakfast sales and customer satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Bullitt Central
Shepherdsville, KY06-1974
Skills
- Customer service
- Employee training
- Project management
- Conflict resolution
- Quality assurance
- Point of sale systems
- Food safety
- Communication skills
- Orientation and training
- Team collaboration
- Customer rapport
- Adaptability and flexibility
- Goal setting
- Customer service and satisfaction
- Operations management
- Workplace safety compliance
- Team motivation
- Staff supervision
- Task delegation
- Time management
- Decision-making
Timeline
Assistant Manager
Ace
05.2023 - Current
Cashier Trainer
Kroger
06.2021 - 05.2023
Breakfast Manager
Wendys Restaurant
02.2014 - 05.2023
High School Diploma -
Bullitt Central