Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Crofoot

Hickory

Summary

Dynamic and results-driven professional with extensive experience in cash handling and customer service at Lowes Home Improvement. Proven track record in optimizing transaction processing and enhancing customer satisfaction through effective team leadership and training. Recognized for reliability and a strong work ethic, consistently exceeding performance expectations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

29
29
years of professional experience

Work History

Cashier and Deli

Off the Hoof
Mayfield
07.2023 - Current
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Head Cashier

Lowes Home Improvment
Mayfield
05.2014 - 07.2022
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Managed cashier team, ensuring efficient transaction processing and high customer service standards.
  • Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
  • Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
  • Assisted customers with product information, location, and pricing, enhancing shopping experience.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Coordinated with management to implement promotional events and special discounts at the point of sale.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.

Telemarketer

signs and signs
Mayfield
03.2009 - 03.2014
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Maintained up-to-date knowledge of company products and services.
  • Developed relationships with customers to increase sales opportunities.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Initiated outbound calls to prospective clients using scripts.
  • Greeted customers in a friendly, professional manner on the phone.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Handled inbound telephone calls from interested customers.

Assistant Phoneroom Manager

Hillview studios
Mayfield
02.1996 - 03.2009
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

GED -

Graves County High School
Mayfield, KY
03-1988

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Inventory management
  • Transaction processing
  • Sales analysis
  • Employee training
  • Reliability and punctuality
  • Refunds and exchanges
  • Receipt handling
  • Sales expertise
  • POS systems
  • Team leadership
  • Customer relationship management
  • Point-of-sale system
  • Cash management
  • Patience and empathy
  • Work ethic and integrity
  • Dependability and reliability
  • Professionalism and courtesy
  • Customer relations
  • Customer service excellence
  • Customer assistance
  • Sales transactions

References

References available upon request.

Timeline

Cashier and Deli

Off the Hoof
07.2023 - Current

Head Cashier

Lowes Home Improvment
05.2014 - 07.2022

Telemarketer

signs and signs
03.2009 - 03.2014

Assistant Phoneroom Manager

Hillview studios
02.1996 - 03.2009

GED -

Graves County High School

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Tracey Crofoot