Tracey L. Wright
Louisville,KY
Summary
To offer my extensive experience in various healthcare venues and provide vision solutions needed for the ever-changing healthcare environment.
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
26
26
years of professional experience
Work History
Analyst
Humana Kentucky
01.2008 - Current
- As an analyst it is my duty to gather, interpret, and use complex data to develop actionable steps that will improve processes and can optimize results
- My task consists of me assessing company and client needs, receiving robust information and analyzing it, looking for telltale trends or areas for improvement
- Experience in an inbound call center assisting members with claims, enrollment and pharmacy issues
- In addition, helped members with Medicare plan changes throughout the year, enrollment and disenrollment issues
- Advising members on different payment options available to them for monthly premium payments, (SME) trained new hire classes
- Worked in a commercial department taking calls for specific groups such as medical and pharmacy
- Processed Medicare and commercial claims
- Bail out for Medicare pharmacy
- Experience with CAS system, Metavance system, Argus system
- Provides personalized health coaching via telephone, care management, and health education and support to Humana members
- Accustomed to high volume outbound calls
- Strong communication, interpersonal and writing skills
- Trained in pharmacy claims reimbursement
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Medical Secretary
Neurosurgical Institute, Kentucky
01.2000 - 01.2007
- Medical Secretary whose primary tasks was to obtain personal demographics, insurance, and financial information from patients or guardians, enter data into the computer and schedule appointments
- Ordered test per doctor’s orders
- Familiar with CPT codes, ICD 9 codes, diagnosis codes responsibilities Included insurance verification perverting outpatient testing on MRI’s Ct scans, lumbar blocks ECT
- Job duties also included seeing patients in the office, this included taking pulse, blood pressure
- Handled large call volume to patients daily
- Knowledgeable with PPO and HMO policies
Hospital Admissions
Healthcare Financial, Kentucky
01.1999 - 01.2000
- Hospital Admissions responsible for greeting and signing in patients, updating demographics, registering patients for hospital services, answering and directing phone calls, collecting payments for service. Managed large call volume
- Job duties also included verifying the patient's personal information, copy of Insurance card, verifying coverage with insurance company printing paperwork to put on patient's chart
- Accompanied patient back to room for evaluation by a physician
Education
Medical Coding - Medical Coding
ATA College
Louisville, KY07.2025
Some College (No Degree) - Business Administration
Sullivan University
Louisville, KY01.1990
GED -
Gibbs High School
St Petersburgh, FL12.1986
Skills
- Healthcare Management
- Data Entry
- Healthcare Administration
- Problem Solving
- Managed Care Plans
- Project Management
- Healthcare Partner Relationships
- Business Modeling
- Quality Improvements
- Personnel Management
- Business Tools Development
- Strategic Planning
- Team Leadership
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Analyst
Humana Kentucky
01.2008 - Current
Medical Secretary
Neurosurgical Institute, Kentucky
01.2000 - 01.2007
Hospital Admissions
Healthcare Financial, Kentucky
01.1999 - 01.2000
GED -
Gibbs High School
Medical Coding - Medical Coding
ATA College
Some College (No Degree) - Business Administration
Sullivan University
Similar Profiles
Krishma KarkiKrishma Karki
Registered Nurse- Nurse Clinical at University of Kentucky, Kentucky Children's HospitalRegistered Nurse- Nurse Clinical at University of Kentucky, Kentucky Children's Hospital
Josh PerryJosh Perry
Production at Kentucky Electric Steel/Steel of Wv KentuckyProduction at Kentucky Electric Steel/Steel of Wv Kentucky
Harvetta LoftonHarvetta Lofton
PATIENT FINANCIAL COUNSELOR at UNIVERSITY OF KENTUCKY/KENTUCKY CHILDREN'S HOSPITALPATIENT FINANCIAL COUNSELOR at UNIVERSITY OF KENTUCKY/KENTUCKY CHILDREN'S HOSPITAL