Tracy Cook

• Oversaw operations for Driver Team, monitoring 4,000 UPS Sleeper team network.
• Managed expedited outside carrier network covering 55 million miles annually.
• Resolved service issues promptly to enhance customer satisfaction levels.
• Achieved high punctuality and reliability in pick-up and delivery schedules.
• Secured truck capacity for peak season and throughout the year.
• Managed workforce of 10 to 30 employees effectively.

Mentored employees in Air Cargo Training, enhancing operational competence and efficiency.

Trained personnel on cargo regulations and aircraft loading procedures to ensure compliance.

Updated team regarding latest policies and compliance standards for accurate implementation.

• Cultivated strong relationships with freight forwarders, resulting in increased repeat business and customer satisfaction.
• Collaborated with various departments to enhance coordination of logistics operations.
• Managed daily operations of trucking fleet, ensuring timely deliveries and optimal resource allocation.
• Initiated performance evaluations for administrative staff, establishing expectations and promoting accountability.