Tracy Desantis
Winchester
Summary
Accomplished Manager with a focus on effective leadership and training. Experience in optimizing inventory management and enhancing customer satisfaction through strategic operational improvements. Prepared to contribute to organizational success through innovative problem-solving.
Dynamic General Manager with expertise in leadership, problem resolution, and operations management. Committed to enhancing service quality and fostering team collaboration to drive business success.
Overview
6
6
years of professional experience
Work History
General Manager
Dollar General Store
12.2025 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for operational efficiency.
Assistant Manager
Dollar General
08.2024 - 12.2025
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Supported inventory management by conducting regular stock checks and maintaining accurate records.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Collaborated with team to optimize product displays, enhancing overall store presentation and appeal.
- Monitored cash handling procedures to ensure accuracy during transactions and minimize discrepancies.
- Addressed customer inquiries and resolved complaints, fostering positive shopping experiences.
Hospitality Manager
Ovations Corp.
02.2020 - 07.2023
- Led operational efficiency initiatives to enhance guest satisfaction and service quality.
- Developed training programs for staff, improving service delivery and team performance.
- Managed vendor relationships, ensuring compliance with contractual obligations and quality standards.
- Implemented cost-control measures, optimizing resource allocation without compromising service excellence.
- Coordinated special events, elevating client experiences through tailored hospitality solutions.
- Analyzed customer feedback to identify areas for improvement in service offerings and operations.
- Mentored junior staff, fostering a culture of teamwork and continuous learning within the department.
Education
Associate of Science - Business Administration
Moorpark College
Moorpark, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
Timeline
General Manager
Dollar General Store
12.2025 - Current
Assistant Manager
Dollar General
08.2024 - 12.2025
Hospitality Manager
Ovations Corp.
02.2020 - 07.2023
Associate of Science - Business Administration
Moorpark College