Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Robinson

Blue River

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazon
Seattle
08.2016 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Some College (No Degree) - General Studies

Prestonsburg Community College
Prestonsburg, KY

Skills

  • Customer service
  • Conflict resolution
  • Active listening
  • Problem solving
  • Professional demeanor
  • Call center experience

Timeline

Customer Service Representative

Amazon
08.2016 - Current

Some College (No Degree) - General Studies

Prestonsburg Community College

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Tracy Robinson