Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Ann Bodden

Tracy Ann Bodden

Grand Cayman

Summary

Dynamic and results-driven professional with experience as a Prison Officer at His Majesty's Cayman Islands Prison Service. Skilled in conflict resolution and de-escalation techniques, successfully reducing recidivism rates through effective communication. Proven ability to manage high-stress situations while maintaining order and safety, demonstrating patience and strong problem-solving skills.

Experienced with inmate management and maintaining security within correctional facilities. Utilizes conflict resolution techniques to handle challenging situations effectively. Knowledge of institutional policies and procedures, ensuring safe and orderly environment.

Overview

10
10
years of professional experience

Work History

Prison Officer

His Majesty's Cayman Islands Prison Service
01.2017 - Current
  • Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
  • Ensured prison security by conducting regular cell searches and strictly adhering to safety protocols.
  • Reduced recidivism rates through effective communication, conflict resolution, and counseling techniques.
  • Participated in ongoing training courses for continuous professional development in correctional practices.
  • Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
  • Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
  • Built trust among inmates through respectful interactions, helping to reduce tensions within the facility.

Customer Service Representative

Budget Car Rental
04.2015 - 12.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Enrolled - ILM Aspire

Civil Service College
Grand Cayman
01-2026

Level 1 Completed - Criminology

University of The West Indies
Grand Cayman (open Campus)
09-2023

Cerificate - Supervisory Management

University of The West Indies
Grand Cayman (open Campus)
02-2022

Skills

  • Patience and tolerance
  • De-escalation techniques
  • Physical fitness
  • Self-defense techniques
  • Mental health awareness
  • Inmate behavior modification tactics
  • Conflict resolution skills
  • First aid and CPR certified
  • Excellent problem solver

Timeline

Prison Officer

His Majesty's Cayman Islands Prison Service
01.2017 - Current

Customer Service Representative

Budget Car Rental
04.2015 - 12.2016

Enrolled - ILM Aspire

Civil Service College

Level 1 Completed - Criminology

University of The West Indies

Cerificate - Supervisory Management

University of The West Indies
Tracy Ann Bodden