Tracy Ann Bodden
Grand Cayman
Summary
Dynamic and results-driven professional with experience as a Prison Officer at His Majesty's Cayman Islands Prison Service. Skilled in conflict resolution and de-escalation techniques, successfully reducing recidivism rates through effective communication. Proven ability to manage high-stress situations while maintaining order and safety, demonstrating patience and strong problem-solving skills.
Experienced with inmate management and maintaining security within correctional facilities. Utilizes conflict resolution techniques to handle challenging situations effectively. Knowledge of institutional policies and procedures, ensuring safe and orderly environment.
Overview
10
10
years of professional experience
Work History
Prison Officer
His Majesty's Cayman Islands Prison Service
01.2017 - Current
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
- Ensured prison security by conducting regular cell searches and strictly adhering to safety protocols.
- Reduced recidivism rates through effective communication, conflict resolution, and counseling techniques.
- Participated in ongoing training courses for continuous professional development in correctional practices.
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
- Built trust among inmates through respectful interactions, helping to reduce tensions within the facility.
Customer Service Representative
Budget Car Rental
04.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Enrolled - ILM Aspire
Civil Service College
Grand Cayman01-2026
Level 1 Completed - Criminology
University of The West Indies
Grand Cayman (open Campus)09-2023
Cerificate - Supervisory Management
University of The West Indies
Grand Cayman (open Campus)02-2022
Skills
- Patience and tolerance
- De-escalation techniques
- Physical fitness
- Self-defense techniques
- Mental health awareness
- Inmate behavior modification tactics
- Conflict resolution skills
- First aid and CPR certified
- Excellent problem solver
Timeline
Prison Officer
His Majesty's Cayman Islands Prison Service
01.2017 - Current
Customer Service Representative
Budget Car Rental
04.2015 - 12.2016
Enrolled - ILM Aspire
Civil Service College
Level 1 Completed - Criminology
University of The West Indies
Cerificate - Supervisory Management
University of The West Indies
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