Trenise Thomas
LOUISVILLE,KY
Summary
Versatile and dynamic professional with a proven track record at Rainbow Shops, enhancing customer satisfaction and loyalty through exceptional service and relationship building. Excelled in team leadership at McAllister's Deli, boosting sales through strategic coaching. Skilled in customer service and teamwork, adept at fostering collaborative environments and achieving significant outcomes.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Retail Sales Associate
Rainbow Shops
Louisville, KY
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Restaurant Hostess/Valet
Vincenza's Italian Restaurant
Louisville, KY
01.2022 - 03.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
Team Leader, Sales Operations
McAllister's Deli
Louisville, KY
10.2018 - 11.2022
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
Event Security Guard
CSC Security
Louisville, KY
11.1998 - 07.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Responded quickly to incidents and assessed active situations for security concerns.
Event Staff Catering
LGC Hospitality Staffing
Louisville, KY
05.2014 - 07.2021
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Oversaw event operations to keep running smoothly.
Education
High School Diploma -
Doss High School Magnet Career Academy
Louisville, KY 05.2001 -
Skills
Customer service
Certification
First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Retail Sales Associate
Rainbow Shops
04.2024 - Current
Restaurant Hostess/Valet
Vincenza's Italian Restaurant
01.2022 - 03.2024
Team Leader, Sales Operations
McAllister's Deli
10.2018 - 11.2022
Event Staff Catering
LGC Hospitality Staffing
05.2014 - 07.2021
High School Diploma -
Doss High School Magnet Career Academy
05.2001 -
Event Security Guard
CSC Security
11.1998 - 07.2022
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