Trevor Burris
Berea
Summary
Dynamic Referral Coordinator with proven expertise at BHMG in managing high-volume referrals and enhancing patient satisfaction. Skilled in insurance verification and appointment scheduling, I excel in fostering collaboration among healthcare providers. My strong attention to detail and effective communication ensure seamless transitions in patient care, advocating for optimal service delivery. With my strong Leadership skills I've managed to lead a team to success. With my background in Patient Access coordination it has proven me to be a proficient to advanced employee in patient care, and confidentiality, Excellence in Insurance Verification and Training other employees in insurance and following Guideline set by Baptist Health. My Integrity and Lifestyle follows the Core of Baptist Health and what we all about!
Overview
3
3
years of professional experience
Work History
Referral Coordinator
BHMG
10.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from my training.
Patient Access Coordinator
Baptist Health Richmond
03.2024 - 10.2024
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Online Grocery Pickup Team Lead
Walmart
01.2022 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
HS Diploma -
Rockcastle County High School
Mount Vernon Ky05.2014
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Database management
- Caseload management
- Medical scheduling
- Epic systems
- Schedule management
- Decision-making
- Codes compliance
- Employee recruitment and hiring
- Employee work scheduling
- Performance monitoring
- Employee supervision
- Personnel management
Timeline
Referral Coordinator
BHMG
10.2024 - Current
Patient Access Coordinator
Baptist Health Richmond
03.2024 - 10.2024
Online Grocery Pickup Team Lead
Walmart
01.2022 - 02.2024
HS Diploma -
Rockcastle County High School
Similar Profiles
Nikki RobinNikki Robin
Insurance Verification Specialist at BHMGInsurance Verification Specialist at BHMG
MARISSA ADAIRMARISSA ADAIR
Patient Care Technician at BHMG Cardiothoracic SurgeryPatient Care Technician at BHMG Cardiothoracic Surgery
Marla GonzalezMarla Gonzalez
Primary Care Coach at BHMG Primary CarePrimary Care Coach at BHMG Primary Care
Bekka DavidsonBekka Davidson
Veterinary Assistant at Midtown Animal HospitalVeterinary Assistant at Midtown Animal Hospital
BLESSINGS NQOBILE GWALABLESSINGS NQOBILE GWALA
Waiter at Bowld RestaurantWaiter at Bowld Restaurant