Trevor East
Radcliff
Summary
Dynamic shop manager with a proven track record in operations, sales, and technical expertise. Skilled in driving team performance and enhancing customer satisfaction through effective leadership and strategic planning. Demonstrated ability to streamline processes and increase sales while maintaining high standards of quality and service. Committed to fostering a positive work environment that encourages collaboration and continuous improvement.
Overview
15
15
years of professional experience
Work History
Shop Manager
Service First Warehouse
Elizabethtown, KY
01.2024 - Current
- I would perform mechanical work on trucks and trailers of Service Firsts fleet. Then, I became shop manager, I am in control of several employees, 62 trucks, and 200 trailers. Also, I operate heavy machinery, drive the dump trucks and drive the yard dogs to move the trailers. I received my CDL in 2025.
- Streamlined operational processes to enhance productivity across multiple departments.
- Developed and implemented training programs for team members, improving overall performance and efficiency.
- Analyzed workflow data to identify bottlenecks, leading to optimized resource allocation.
- Coordinated cross-functional teams to execute strategic initiatives aligned with company goals.
- Established key performance indicators to measure operational success and drive continuous improvement efforts.
- Led efforts in inventory management, reducing excess stock while ensuring availability of critical supplies.
- Fostered a culture of safety compliance, resulting in improved workplace standards and reduced incidents.
- Spearheaded budget management initiatives to control costs while maintaining service quality and efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Diesel Technician
Southern Tire Mart
Lebanon Junction, KY
01.2022 - 01.2024
- I would perform mechanical work on trucks and trailers of different fleets.
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Performed routine maintenance on heavy-duty vehicles to enhance safety and longevity.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Maintained accurate records of repairs and services, promoting accountability and quality control.
- Trained junior technicians on repair techniques and safety protocols to foster skill development.
- Implemented process improvements that reduced repair turnaround time and increased customer satisfaction.
- Led initiatives to optimize workshop workflows, enhancing overall efficiency in service delivery.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
Diesel Mechanic/ Salesman/ Shop Supervisor
Goodyear
Glendale, KY
01.2021 - 01.2022
- I would perform mechanical work on trucks and trailers as needed. As a salesman I would go out and find customers and perform sales of tires.
- as a shop supervisor I worked in all aspects of operations to ensure safe and timely repair of customer vehicles
- Streamlined repair processes, reducing turnaround times for service requests significantly.
- Collaborated with parts suppliers to ensure timely availability of necessary components for repairs.
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices in retail management and customer service.
- Implemented inventory management systems to track stock levels and reduce shrinkage.
- Developed staff schedules to optimize coverage during peak business hours.
- Resolved customer complaints effectively, improving overall customer experience ratings.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
- Optimized staffing levels during peak periods by monitoring foot traffic patterns using analytics tools and adjusting schedules accordingly.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
Preferred Fleet Diesel Mechanic
Best One
Bowling Green, KY
01.2021 - 01.2022
- I would perform mechanical work on trucks and trailers of different fleets.
- Conducted routine maintenance on heavy-duty trucks, enhancing operational efficiency.
- Diagnosed and repaired diesel engines, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot mechanical issues, improving turnaround times.
- Mentored junior mechanics in repair techniques and safety protocols, fostering skill development.
- Evaluated and optimized repair processes, increasing overall shop productivity and effectiveness.
- Maintained accurate records of repairs and maintenance activities to support operational transparency.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
Electrician Apprentice
Diversified Electrical Incorporation
Bowling Green, KY
01.2018 - 01.2021
- Started off as a novice apprentice and moved up to a second-hand apprentice, pulling circuits, setting panels, setting switch gears, running conduit, hooking up lights, switches, plugs, motors etc. Also capable of running equipment, such as: boom lifts, scissor lifts, lull skid steers and forklifts.
Diesel Technician/ Shop Foreman
TA/ Petro
Glendale, KY
01.2014 - 01.2017
- Started off as a Lube Technician and after a year moved up to a Mechanic. Changed tires, oil, and brakes at first and when I was promoted to mechanic, I was replacing alternators, turbos, brake chambers, etc. My pay was commission based. Promoted to shop supervisor, Lead mechanics and scheduled jobs coming into the shop, trained techs on repairs and assisted in Management duties as needed.
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on heavy-duty trucks, enhancing vehicle longevity and safety.
- Utilized advanced diagnostic tools to identify mechanical issues accurately and efficiently.
- Mentored junior technicians, promoting skill development and adherence to safety protocols.
- Implemented preventive maintenance schedules, minimizing downtime and operational disruptions.
- Trained team members on new equipment and technologies, fostering a culture of continuous improvement.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Facilitated training programs to elevate staff competencies and drive engagement across departments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Lube Technician
Big O’ Tires
Elizabethtown, KY
01.2011 - 01.2014
- Open and close the store, pulled cars around to the garage bays, change tires and oil, small maintenance: such as; batteries, light bulbs, spark plugs, brakes, etc.
Education
High School -
Central Hardin High School
Elizabethtown, KY01-2012
Skills
- Great communication skills
- Quick learner
- Work well with others
- Organizational skills
- Accountable
- Strive to doing better
- Management and Supervision Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Task delegation
- Policy enforcement
- Store operations
- Sales promotions
- Sales analysis
- POS systems
- Staff recruitment
- Budget adherence
- Recruitment and hiring
- Hiring management
- Team leadership
- Decision-making
- Inventory management
- Effective leader
- Operations management
- Teamwork and collaboration
- Performance evaluations
- Sales strategies
Timeline
Shop Manager
Service First Warehouse
01.2024 - Current
Diesel Technician
Southern Tire Mart
01.2022 - 01.2024
Diesel Mechanic/ Salesman/ Shop Supervisor
Goodyear
01.2021 - 01.2022
Preferred Fleet Diesel Mechanic
Best One
01.2021 - 01.2022
Electrician Apprentice
Diversified Electrical Incorporation
01.2018 - 01.2021
Diesel Technician/ Shop Foreman
TA/ Petro
01.2014 - 01.2017
Lube Technician
Big O’ Tires
01.2011 - 01.2014
High School -
Central Hardin High School