Treyc Sewell
Nicholasville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
CSR
Farmers Bank
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong relationships with clients by understanding their needs and preferences, for long-term loyalty.
Showing Agent
Realiant Property Management
01.2021 - 06.2023
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to landlords on potential renters.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Education
Universal Bankers Certificate - Banking And Financial
Kentucky Bankers Association
Online12.2023
High School Diploma -
East Jessamine High School
Nicholasville, KY05.2021
Skills
- Critical Thinking
- Customer Relationship Management (CRM)
- Conflict Resolution
- Problem-solving abilities
- Active Listening
- Product Knowledge
- Client Relations
- Customer Service
Timeline
CSR
Farmers Bank
07.2023 - Current
Showing Agent
Realiant Property Management
01.2021 - 06.2023
Universal Bankers Certificate - Banking And Financial
Kentucky Bankers Association
High School Diploma -
East Jessamine High School
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