Summary
Overview
Work History
Education
Skills
Work history
Timeline
Generic

Tricia Nicely

Monticello

Summary

Dynamic customer service representative with proven success at Senture Connect, excelling in high-volume call management and enhancing customer satisfaction through active listening and empathy. Skilled in CRM software and adept at complaint handling, I consistently delivered prompt service, fostering repeat business and maintaining a professional demeanor in fast-paced environments. I have always had good attendance and good quality never had any displinary actions against me. Easy learner.

Overview

13
13
years of professional experience

Work History

CSR

Senture Connect
06.2012 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

General Studies

Southside High School
Muncie, IN
06.1994

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Microsoft outlook
  • Documentation
  • Call management
  • Call center operations

Work history

I've been with Senture for 13 years. I have done multiple contracts. Census contract 2010, Loan Consolidation contract cannot remember what year that contract was. COD/School Relations 2012 to 2022 was agent and Tier 2. Maximus Next Gen 2022 to 2025.

Timeline

CSR

Senture Connect
06.2012 - Current

General Studies

Southside High School

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Tricia Nicely