TRISHANNA COLEMAN
West Bay
Summary
Dynamic professional with a proven track record in customer experience management and POS system operations, honed across roles at Cafe Del Sol and other leading companies. Excelled in hospitality service, enhancing customer loyalty through adaptive problem-solving and creative upselling techniques. Demonstrated leadership in training teams, boosting sales, streamlining transactions and underpinned by strong computer literacy and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Barista
Cafe Del Sol
05.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Customer Service Representative
Popeyes
George Town, Cayman Islands
06.2020 - 05.2022
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Drive thru cashier
- Server
Entertainment Coordinator and Department Trainer
Sandals Resorts International
Jamaica
12.2016 - 09.2019
- Facilitated seamless transitions between acts during live events, minimizing downtime and maintaining a constant flow of entertainment.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Facilitated team building exercises, fostering collaboration and improved communication among team members.
- Maintained a high level of client satisfaction through regular updates on event progress, addressing concerns as they arose.
- Coordinated logistics for travel, accommodations, and rehearsals for entertainers, ensuring a smooth experience from start to finish.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Waitress
Margaritaville
Jamaica
06.2016 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Customer Service Representative
Digicel
Jamaica
03.2016 - 06.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Boosted sales figures with introduction of innovative upselling techniques.
Education
Business Management
Distinction College
Jamaica12-2024
Professional Communication And Customer Service
Sandals Corporate University
JamaicaHigh School Diploma -
Marcus Garvey Technical High
JamaicaSkills
- Friendly and outgoing
- Adaptive and creative
- Customer Experience Management
- Hospitality Service Expertise
- POS System Operations
- Online Transaction Processing
- Product Upselling
- Time Management
- Team Leadership
- Cash Register Operation
- Active listener
- Computer Literate
Timeline
Barista
Cafe Del Sol
05.2022 - Current
Customer Service Representative
Popeyes
06.2020 - 05.2022
Entertainment Coordinator and Department Trainer
Sandals Resorts International
12.2016 - 09.2019
Waitress
Margaritaville
06.2016 - 12.2016
Customer Service Representative
Digicel
03.2016 - 06.2016
Business Management
Distinction College
Professional Communication And Customer Service
Sandals Corporate University
High School Diploma -
Marcus Garvey Technical High