Troy Hiser
Mount Washington
Summary
Accomplished technician with over 30 years of experience in programming and troubleshooting fire alarm systems. Committed to safety compliance and driving project efficiency, ensuring high-quality service in every role.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Technician
Johnson Controls, Inc. fka SimplexGrinnell
Louisville
03.2012 - 06.2026
- Programmed, tested, and troubleshot fire alarm systems, focusing on Simplex systems
- Assisted in training new technicians on procedures and equipment use.
- Collaborated with team members to ensure efficient project completion.
- Completed scheduled appointments on time to drive quality service.
- Followed safety protocols to maintain a safe work environment.
Techncian
Fire Alarm Pros
Louisville
02.2005 - 03.2012
- Programmed, tested, and troubleshot fire alarm systems, focusing on EST systems
- Followed safety protocols to maintain a safe work environment.
- Collaborated with team members to ensure efficient project completion.
- Assisted in training new technicians on procedures and equipment use.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Technician
JOHNSON CONTROLS INC, Johnson Controls
Louisville
06.1992 - 02.2005
- Programmed, tested, and troubleshot fire alarm systems, focusing on Simplex equipment.
- Followed safety protocols to ensure a secure work environment.
- Collaborated with team members to streamline project workflows and ensure timely completion.
- Assisted in training new technicians on operational procedures, improving their readiness and performance.
- Completed scheduled appointments punctually, contributing to consistent service quality.
Education
Associate of Applied Science - Electrical Engineering
RETS Electronics Institute
Louisville, KY06-1992
Skills
- Fire alarm programming
- System troubleshooting
- Safety compliance
- Equipment maintenance
- Technical documentation
- Project coordination
- Customer service
- Team collaboration
- Quality assurance
- Training development
- Problem solving
- Attention to detail
- Time management
- Relationship building
- Effective communication
- Regulatory compliance
- Customer interaction
- Deadline compliance
- Project management
- Troubleshooting and Diagnostics
- Blueprint reading
Certification
- NICET IV
- KY State Fire Alarm Inspector License
Timeline
Technician
Johnson Controls, Inc. fka SimplexGrinnell
03.2012 - 06.2026
Techncian
Fire Alarm Pros
02.2005 - 03.2012
Technician
JOHNSON CONTROLS INC, Johnson Controls
06.1992 - 02.2005
Associate of Applied Science - Electrical Engineering
RETS Electronics Institute