Tung Bui
Louisville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Office Manager
Crown Recovery Center
04.2024 - Current
- Serve as the initial point of contact for persons served/clients during arrival and intake, ensuring a professional and welcoming experience.
- Create and maintain a hospitable, supportive, and client-centered environment for all new admissions.
- Complete and verify all required intake documentation in the Electronic Medical Record (EMR), ensuring accuracy, completeness, and proper client signatures.
- Coordinate and schedule initial nursing assessments and counseling sessions in a timely manner.
- Assist with the proper handling, documentation, and safekeeping of persons served/clients' personal belongings upon admission.
- Collaborate closely with the Intake Department to assess client needs and facilitate placement into appropriate programs and services.
- Answer, screen, and route incoming telephone calls to appropriate staff or departments in a courteous and professional manner.
- Provide administrative support to executive, medical, and clinical staff as needed.
- Compile, organize, and accurately enter data and reports in accordance with organizational and regulatory requirements.
- Maintain organized and up-to-date logs and records, including but not limited to client fund reconciliation, emergency binders, and compliance documentation.
- Foster and maintain respectful, professional relationships with persons served/clients, intake staff, administrative personnel, and external agencies or professional partners.
- Participate in required staff meetings, trainings, and state regulatory or compliance-related education.
- Adhere to all program policies, procedures, confidentiality requirements, and ethical standards while demonstrating professionalism at all times.
Sales Support Representative
Humana
06.2021 - 01.2023
- Provide advanced administrative and operational support to sales representatives, account executives, and sales leadership to ensure efficient sales processes and goal achievement.
- Serve as a key point of contact for internal sales teams regarding product information, sales tools, procedures, and documentation requirements.
- Prepare, review, and process sales-related materials including proposals, contracts, enrollment forms, presentations, and reports, ensuring accuracy and compliance with Humana policies and regulatory standards.
- Coordinate sales activities such as appointment scheduling, meeting preparation, follow-ups, and tracking of sales initiatives.
- Maintain and update customer relationship management (CRM) systems and internal databases with accurate sales, client, and account information.
- Respond to inquiries from internal partners and external clients regarding plan offerings, eligibility, enrollment status, and general sales support matters.
- Assist with onboarding and training of new sales team members by providing guidance on systems, processes, and best practices.
- Support compliance with CMS, HIPAA, and other healthcare regulatory requirements by ensuring documentation and sales activities meet established guidelines.
- Collaborate with cross-functional teams including marketing, underwriting, operations, and customer service to support sales initiatives and resolve issues.
- Compile and analyze sales data to generate reports, track performance metrics, and support forecasting and strategic planning efforts.
- Identify process improvement opportunities to enhance efficiency, accuracy, and customer experience within sales support operations.
- Participate in team meetings, training sessions, and continuous learning activities to stay current on Humana products, policies, and industry regulations.
- Demonstrate a strong commitment to Humana's values by delivering exceptional service, maintaining professionalism, and supporting a culture of compliance and integrity.
Account Executive
Dealer Car Search
01.2020 - 03.2020
- Develop, manage, and grow relationships with assigned automotive dealer accounts to ensure long-term client satisfaction and retention.
- Serve as the primary point of contact for dealership partners, providing consultative support on Dealer Car Search products, features, and best practices.
- Prospect, qualify, and close new dealer accounts through outbound outreach, inbound leads, referrals, and industry networking.
- Conduct product demonstrations and presentations to dealership decision-makers, highlighting platform value, performance metrics, and ROI.
- Collaborate with onboarding and support teams to ensure smooth implementation, training, and successful adoption of Dealer Car Search solutions.
- Identify upsell and cross-sell opportunities by assessing dealer needs, inventory strategies, and digital marketing goals.
- Monitor account performance, usage trends, and KPIs, and proactively recommend optimization strategies to improve dealer results.
- Maintain accurate and up-to-date records of sales activities, pipeline status, and account information within the CRM system.
- Prepare and deliver proposals, contracts, renewals, and pricing agreements in accordance with company guidelines.
- Address client concerns, escalate issues as needed, and follow through to ensure timely resolution and high customer satisfaction.
- Stay informed on automotive industry trends, competitive products, and evolving dealer technology needs.
- Meet or exceed assigned sales, retention, and revenue targets on a consistent basis.
- Participate in sales meetings, training sessions, and professional development activities.
- Represent Dealer Car Search professionally at industry events, trade shows, and dealer meetings as needed.
- Adhere to company policies, ethical sales practices, and customer service standards.
Retail Sales Specialist
Charter Communications
05.2017 - 12.2019
- Greet customers and deliver a positive, professional, and engaging in-store experience.
- Consult with customers to identify needs and recommend appropriate Spectrum products and services, including internet, mobile, TV, and voice solutions.
- Achieve or exceed individual and store sales goals through effective needs-based selling and product knowledge.
- Educate customers on product features, pricing, promotions, and service bundles to maximize value and customer satisfaction.
- Process new service activations, upgrades, downgrades, transfers, and disconnects accurately and efficiently.
- Handle customer inquiries, billing questions, and basic service issues, escalating complex concerns when necessary.
- Retain customers by addressing concerns, offering solutions, and presenting retention options in alignment with company guidelines.
- Maintain accurate customer account documentation and transactions in Spectrum's systems.
- Ensure compliance with company policies, sales procedures, and regulatory requirements.
- Demonstrate thorough knowledge of Spectrum products, services, and competitive offerings.
- Participate in required training, coaching sessions, and team meetings to maintain product and sales proficiency.
- Maintain a clean, organized, and visually appealing retail environment.
- Collaborate with team members to support store performance, customer flow, and operational efficiency.
- Adhere to ethical sales practices and Spectrum's commitment to customer privacy and data security.
Education
High School -
DuPont Manual High School
Louisville, KY06.2012
Skills
- Interpersonal & Professional Communication
- Adaptability & Flexibility
- Microsoft Office Suite Proficiency
- Multitasking & Organizational Excellence
- Time Management & Prioritization
- Process Improvement & Efficiency
- Goal-Oriented & Results-Driven
- Sales & Customer Engagement Acumen
- Proficient in CRM systems
Timeline
Office Manager
Crown Recovery Center
04.2024 - Current
Sales Support Representative
Humana
06.2021 - 01.2023
Account Executive
Dealer Car Search
01.2020 - 03.2020
Retail Sales Specialist
Charter Communications
05.2017 - 12.2019
High School -
DuPont Manual High School