Twanda Jackson
Louisville,KY
Summary
Professional with strong communication skills and a focus on exceptional customer service. Proven ability to process legal documents accurately while addressing diverse inquiries effectively.
Expertise in multitasking and problem-solving, ensuring accuracy and efficiency in all processes.
Overview
10
10
years of professional experience
Work History
Court Designated Worker
Commonwealth of Kentucky
10.2022 - Current
- Document intake and generate court documents.
- Processes and manages detailed legal documents for use in Court; processes all complaints as determined by the appropriate criminal codes/statutes and local ordinances.
- Provides effective customer service by phone, explains policies and procedures, reviews and accepts legal documents submitted by the public, and answers inquiries from defendants schedules of hearings, and other relevant matters.
- Checks and reviews incoming and outgoing documents for completeness and accuracy of information and processes documents for filing.
- Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software, and operates general office or other equipment to complete essential functions.
- Assesses youth to determine suitability for admission, and inputs the data into CMS; logs law enforcement calls into database for every inquiry by law enforcement as part of admission determination.
- Uses CMS information system to thoroughly research cases and to input juveniles’ demographical information.
- Processes for admission, youth brought in by law enforcement; interviews youth to determine suitability for admission, including coordination of mental health; explains the legal process to youth who are admitted and others as needed.
- Performs other duties as assigned and/or required.
Statisticial Clerk
United States Department of Commerce
10.2015 - Current
- Conduct inbound / outbound telephone interviews for a variety of Census related surveys.
- Perform automated searches for case statues, documentation for case outcome.
- Performed calculations to determine averages and other related statistics and gathered data from surveys, questionnaires, and other sources for analysis.
- Reviewed existing documents for accuracy and completeness of information and verified accuracy of data entry by comparing it against source documents.
- Filed data and related information to maintain updated databases.
- Compile and compute statistics using computer to assist in clerical processing and data entry.
- Participated in professional development opportunities for continuous improvement in statistical knowledge and skills.
- Maintained confidentiality when handling sensitive data, adhering to strict privacy policies at all times.
- Addressed incomplete or missing data fields to streamline application of analytic scripts.
- Assisted in the preparation of statistical reports for management review.
Service Center Technician
Louisville Metro Police Department
09.2021 - 09.2022
- Act as non-emergency call center for Louisville Metro citizens to receive and record non-emergency calls and information either incoming lines and / or information received via web-based programs, mobile port.
- Process forms, documents, and correspondence according to establish procedure and notify report to departmental personnel or other agencies for investigation of incidents and crime related to this information.
- Process forms, documents, and correspondence according to establish procedure and notify report to departmental personnel or other agencies for investigation of incidents and crime related to this information.
- Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, database, Internet, e-mail, or other software, and operates general office or other equipment to complete essential functions.
- Provides information on people and vehicles through the use of NCIC.
- Issues case file numbers, file, and process case reports.
- Exercises good judgment, flexibility, creativity, and sensitivity in response to changing needs and situations.
- Responds to citizens' questions and comments courteously and promptly.
Corrections Clerk
Louisville Metro Department of Corrections
07.2017 - 09.2021
- Collaborated with correctional staff to resolve administrative issues impacting operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Prepare, process and file computer and manual records and documents to enroll, monitor, or release participants from alternative sentencing programs.
- Conduct interviews with participants to explain alternative sentencing program guidelines.
- Enter data into computer concerning participant demographics, approve schedule of activities, assign electronic equipment, fees, assign officer to conduct visits.
- Instruct participant the proper use and installation of electronic equipment, determine a schedule of permitted activities.
Education
High School Diploma -
Admiral King High School
Lorain, OH06-1994
Skills
- Workload prioritization
- Office administration
- Data entry proficiency
- Policy adherence
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
Timeline
Court Designated Worker
Commonwealth of Kentucky
10.2022 - Current
Service Center Technician
Louisville Metro Police Department
09.2021 - 09.2022
Corrections Clerk
Louisville Metro Department of Corrections
07.2017 - 09.2021
Statisticial Clerk
United States Department of Commerce
10.2015 - Current
High School Diploma -
Admiral King High School