Vickie Johnson
Benham
Summary
Hardworking ER Admissions Clerk brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Admissions Clerk
Harlan Appalachian Regional Healthcare
Harlan
03.2022 - Current
- Safeguarded patient data in compliance with HIPAA and Harlan, KY ARH facility policies.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Postal Carrier
United States Postal Service, USPS
Cumberland
09.2021 - 03.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Distributed mail on foot to residences and businesses, delivering to approximately 750 customers per shift.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Helped customers by carrying oversized parcels inside residences.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Baileys Hoagie Shop
Cumberland
09.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Service Representative
Cask Express
Cumberland
11.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
GED -
Southeast Community And Technical College
Cumberland, KY04.2007
Skills
- Teamwork and Collaboration
- Medical admissions process knowledge
- Well-versed in insurance
- Filing and data archiving
- Multi-line phone proficiency
- Rapport building
- Organization and Time Management
- Planning and Coordination
- PPE Compliance
- POS systems expert
- Recordkeeping strengths
- Account management
- Administrative support
Timeline
Admissions Clerk
Harlan Appalachian Regional Healthcare
03.2022 - Current
Postal Carrier
United States Postal Service, USPS
09.2021 - 03.2022
Customer Service Representative
Baileys Hoagie Shop
09.2020 - 08.2021
Customer Service Representative
Cask Express
11.2018 - 02.2020
GED -
Southeast Community And Technical College
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