TYLER PERRY
Somerset
Summary
Results-driven delivery professional with a proven track record in customer service and timely order fulfillment. Skilled in managing multiple tasks while ensuring accuracy in package delivery, complemented by strong problem-solving abilities. Experienced in leveraging technology to enhance operational efficiency, as demonstrated by creating an online ordering platform as a business owner. Committed to maintaining high customer satisfaction standards through effective communication and a positive attitude.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Spark
Somerset
03.2022 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Business Owner/Operator
Somerset Delivery
Somerset
02.2021 - 12.2021
- Helped create online ordering platform and mobile app for customers to order food from local restaurants.
- Assisted restaurants with setting up tablet devices to receive orders from our customers.
- Helped promote the business through strategic marking partners in our local community such as print, radio, and social media.
- Made scheduling and hiring decisions for current and prospective employees.
- Ensured deliveries were made and both customers and restaurant clients were satisfied.
- Evaluated customer feedback data to improve customer service standards.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
Direct Support Professional
New Vista Behavioral Health
Somerset
08.2019 - 01.2021
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Prepared and served food for patients, following special prescribed diets.
- Provided transportation to medical and recreational appointments.
- Administered medications to patients based upon physician or nurse guidelines.
- Supervised and assisted patients during showers and baths.
- Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
Customer Service Representative
Blackboard
Somerset
01.2019 - 07.2019
- Maintained accurate records of student's financial aid status using various databases.
- Assisted students in understanding their rights and responsibilities related to their financial aid package.
- Provided guidance on the completion of financial aid applications, including FAFSA and state-based forms.
- Coordinated with other departments within the college to ensure compliance with Federal, State, and institutional regulations.
- Researched and resolved complex student financial aid issues in a timely manner.
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
- Handled customer complaints and took appropriate action to resolve them.
Manager in Training
Taco Bell
Daleville
06.2016 - 06.2017
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Ambulance Driver
Eaton Emts
Eaton
04.2012 - 06.2012
- Operated ambulance vehicles to transport patients safely and efficiently.
- Assisted medical personnel during emergency response situations.
- Adhered to traffic laws and safety regulations while driving.
Volunteer
St. John's Hospital
Anderson
08.2010 - 05.2011
- Greeted visitors in a friendly and professional manner while ensuring they are directed accordingly throughout the department.
- Assisted nursing staff in patient care and monitored vital signs such as blood pressure, pulse rate, respiration rate and temperature.
- Managed inventory levels of medical supplies used within the ED unit according to established protocols.
- Maintained an organized work area by restocking supplies and disposing of waste materials properly.
Education
High School Diploma -
Anderson High School
Anderson, IndianaSkills
- Positive attitude
- Customer service
- Safe driving
References
Keith Folkner- Character reference. Hagerstown Indiana Police Department Chief of Police 765-730-8017
Bryana Renfro- Character reference.
Landlord 606-310-9145
Nathan Phipps- Work history reference
Former co-worker and house manager for New Vista Behavioral Healthcare
606-303-3231
Timeline
Delivery Driver
Spark
03.2022 - Current
Business Owner/Operator
Somerset Delivery
02.2021 - 12.2021
Direct Support Professional
New Vista Behavioral Health
08.2019 - 01.2021
Customer Service Representative
Blackboard
01.2019 - 07.2019
Manager in Training
Taco Bell
06.2016 - 06.2017
Ambulance Driver
Eaton Emts
04.2012 - 06.2012
Volunteer
St. John's Hospital
08.2010 - 05.2011
High School Diploma -
Anderson High School