Tyler Salisbury
Lancaster
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Dairy Queen Grill & Chill. Excelled in inventory control and problem resolution, boosting efficiency and fostering a positive work environment. Skilled in verbal communication, adept at turning challenges into successes. Demonstrates a commitment to excellence and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
316 Stanford Street, Lancaster, KY 40444
08.2020 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
Mixologist
The Friendly Tavern
Saint Marys, OH
08.2018 - 04.2020
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Shift Manager
McDonald's
Saint Marys, OH
03.2013 - 08.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Night Shift Manager
Tastee Treat
Saint Marys, OH
02.2012 - 03.2013
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Education
High School Diploma -
Saint Marys Memorial High School
Saint Marys, OH05-2015
Career Passport - Graphic Design
Tri-Star Career Compact
Celina, OH05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Inventory control
- Verbal and written communication
- Schedule management
- Labor cost controls
- Deadline oriented
- Team player
- Facility management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager
Dairy Queen Grill & Chill
08.2020 - Current
Mixologist
The Friendly Tavern
08.2018 - 04.2020
Shift Manager
McDonald's
03.2013 - 08.2018
Night Shift Manager
Tastee Treat
02.2012 - 03.2013
High School Diploma -
Saint Marys Memorial High School
Career Passport - Graphic Design
Tri-Star Career Compact