Tyler Spady
Bowling Green
Summary
Experienced Dispatcher with an extensive background in the building materials delivery industry. Skilled in managing a varied fleet of vehicles to satisfy customer needs, overseeing compliance, promote a Safety First mindset, and building strong relationships with partners and suppliers. Strong IT and analytical skills, with the ability to embrace new technological advances in the industry and use gathered data in ongoing operational improvements.
Overview
18
18
years of professional experience
Work History
Dispatcher
Builders FirstSource
10.2017 - Current
- Oversee all aspects regarding scheduling, routing and tracking of up to 12 fleet vehicles.
- Implemented the rollout of Lytx at our facility and reduced coachable driver score to a market leading number.
- Responsible for ensuring safe, accurate, and timely delivery of goods while maintaining excellent customer service, DOT compliance, and profitability for the company.
- Coordinate with production and yard employees to optimize load capacity and safety.
- Provides safety training and development services for new and existing drivers.
- Works closely with customers to effectively resolve issues and complaints.
- Coordinates repairs to vehicles to maintain fleet operations.
Independent Contractor
Serpro Logistics
03.2015 - 10.2017
- Class A commercial driver making 6-16 flatbed deliveries per day from The Home Depot to customer job sites
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Fostered positive working relationships with regular customers.
Pro Account Sales Associate
The Home Depot
08.2006 - 01.2015
- Held various positions including Pro Account Sales Associate, Delivery/ Will Call Coordinator, Flooring Specialist, lumber and building materials, paint, etc.
- Responsibilities included small-scale blueprint take-offs, material recommendations and ordering, special order product knowledge, customer service and follow-up.
- Developed business relationships and maintained Managed Account customers while designated a "PO Joe" in Pro Sales.
- Managed all aspects of in-store product delivery, whether through third-party delivery service, will-call scheduling, or follow-up during time as Delivery Coordinator.
- Accomplishments: $1.2 Million in sales during first year as a PASA, multiple "Shooting Star" awards for outstanding customer service, successful completion of supervisor training.
Education
Class A Certification -
Truck Driver Institute
Murfreesboro, TN2015
Skills
- Team Management
- Lytx, Geotab, and Other Fleet Apps
- Microsoft Office Apps
- FMCSA/DOT Compliance Management
- Process Optimization
- Relationship Building
- Cost Reduction
- Computerized Tracking
- Analytical Skills
- Class A CDL Holder
Timeline
Dispatcher
Builders FirstSource
10.2017 - Current
Independent Contractor
Serpro Logistics
03.2015 - 10.2017
Pro Account Sales Associate
The Home Depot
08.2006 - 01.2015
Class A Certification -
Truck Driver Institute
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