Tyler Wagoner
Louisville
Summary
Dynamic customer service leader with a proven track record at Meijer, excelling in complaint resolution and team management. Enhanced customer satisfaction through effective communication and training, achieving high performance levels. Skilled in organization and recordkeeping, I fostered a collaborative environment that drove continuous improvement and operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Team Leader
Meijer
05.2025 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
Shipping and Receiving Manager
Best Buy, Geek Squad
01.2014 - 01.2023
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Service Supervisor
Kroger
10.2004 - 02.2012
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Cash Pickups and deposit
- Safe and register till counts/Audits
Education
North Bullitt High School
Louisville, KYSkills
- Team management
- Complaint resolution
- Retail store support
- Feedback delivery
- Customer service excellence
- Organization and recordkeeping
Timeline
Customer Service Team Leader
Meijer
05.2025 - Current
Shipping and Receiving Manager
Best Buy, Geek Squad
01.2014 - 01.2023
Service Supervisor
Kroger
10.2004 - 02.2012
North Bullitt High School
Similar Profiles
ASHLEY KAVELOSKIASHLEY KAVELOSKI
Softlines Team Member at MeijerSoftlines Team Member at Meijer
Hannah EckelHannah Eckel
Pharmacy Technician at MeijerPharmacy Technician at Meijer
Kevine KetKevine Ket
Customer Service Associate Cashier at MeijerCustomer Service Associate Cashier at Meijer
Jasmine PritchettJasmine Pritchett
Supervisor at MeijerSupervisor at Meijer
Aubrynn HarrisonAubrynn Harrison
Barista Shift Supervisor at 7 Brew LLCBarista Shift Supervisor at 7 Brew LLC