Tyler Harris
Shelbyville
Summary
Detail-oriented IT professional with CompTIA Security+ certification and hands-on experience in technical repair and client support. Skilled in troubleshooting, data security, and risk management, with a focus on optimizing workflows and enhancing system protection. Committed to supporting entry-level cybersecurity initiatives to strengthen organizational security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Best Buy
Brooks
01.2022 - Current
- Managed customer communications on system repairs and upgrades, providing clear updates to enhance customer understanding and service delivery.
- Cultivated collaborative environment that expedited issue resolution and improved customer satisfaction in technical support.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues, improving team productivity and honing problem-solving abilities relevant to IT support.
- Adhered to strict security protocols when handling sensitive customer data, demonstrating an understanding of data privacy and confidentiality, which is crucial in information security.
- Developed and maintained daily reports, integrating multiple data sources to produce actionable insights that ensured operational objectives were met.
Specialized Repair Agent
Best Buy
Brooks
10.2019 - 01.2022
- Reduced repair times by 20% through effective prioritization, multitasking, and workflow optimization, consistently exceeding team performance goals.
- Executed comprehensive diagnostics and computer repairs for individual clients, enhancing system efficiency and supporting operational performance in a fast-paced environment.
- Implemented data security protocols during repairs and upgrades, maintaining cybersecurity best practices and protecting sensitive client information.
- Delivered technical guidance and support to clients, clarifying repair processes and preventive maintenance, boosting customer satisfaction and trust.
- Coordinated shipments and communications with business accounts, facilitating smooth device intake and timely processing while strengthening client relationships.
Skills
- Client Communication & Support
- Technical Support
- Computer Diagnostics & Troubleshooting
- Software maintenance
- Operating Systems: Windows/macOS
- Network Basics
- Data Security & Compliance
- Process optimization
- Time Management & Prioritization
Certification
CompTIA Security+ 2026
Accomplishments
Top Performer Award 2025
Timeline
Customer Support Specialist
Best Buy
01.2022 - Current
Specialized Repair Agent
Best Buy
10.2019 - 01.2022