Tyrell Johnson
LOUISVILLE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Route Service Representative
Krispy Kreme
07.2023 - 01.2024
- Safely operate a box truck within the designated local area to provide products and services to our customers and fresh shop locations
- Load and unload products; merchandise products correctly and maintain a neat display
- Follow the established route map to ensure the timely delivery of the product
- Adhere to safety, food safety, and Good Manufacturing Practices regulations
- Verify daily preventative maintenance of vehicles and maintain proper operator documentation while also maintaining cleanliness of truck
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Increased company revenue by upselling additional products and services to clients during visits.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Merchandiser 5Day
Coca-Cola Consolidation
12.2022 - 07.2023
- Physically moves the product from the backroom and places it on display
- Creates and distributes point of sale materials on display and shelves where permitted
- Rotates product
- Fills and merchandises Fastlane merchandisers and vendors; checks vendor to ensure proper operation
- Organizes and maintains backroom by stacking and arranging product by package and flavor, arranging the return of empty pallets and shells, damaged and out of date product to the branch
- Fosters business relationship with store personnel through routine follow-up on requests, proactive pricing, special programs, new opportunities, and upcoming activities discussions
- Fills, merchandise and rotates products on display and the shelf according to procedures and special programs
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Stock Associate
World Market
08.2021 - 04.2022
- Complete daily productivity logs, equipment checklists and load plans and other forms as required accurately and legibly
- Operate equipment such as Reach truck lift, Walkie-Rider, Forklift, Stock-Picker, Double-Jack
- Utilize RF Scanner with Warehouse Management System
- Stocking, replenishing, picking, consolidating, and locating products both physically and systematically based on operational focus
- Stock merchandise according to visual standards, schematics, visual direction, pricing standards, productivity, and safety standards
- Physically unloading trucks and check in product according to Company procedures
- Assist customers utilizing World Market service standards as well as representing World Market brand
- Cashier according to customer service guidelines and register procedures as needed
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Promoted a positive workplace culture by regularly offering assistance to colleagues and maintaining open communication channels with supervisors regarding task progress or potential challenges encountered during shifts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mental Health Tech I
Hamilton Center Inc
02.2020 - 06.2020
- Interact with, educate, and supervise mentally ill adults, individually or in a group setting, providing a therapeutic environment within the 24-hour services division
- OBHP qualified staff will be expected to bill MRO services, document those services in the electronic medical record and to participate in the required clinical supervision
- Demonstrate competent use of Electronic Medical Record (EMR)
- Obtain vital signs, height and weight and document in consumer record
- Participated in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health nursing best practices.
- Educated patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Delivered compassionate care to diverse populations including children, adolescents, adults, seniors, veterans, LGBTQ+ individuals experiencing a range of mental health issues.
- Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Package handler
FedEx Ground
05.2019 - 10.2019
- Gather packages, place, and sort packages on trucks
- Ability to lift 50lbs and above
- Ability to use finger scanner, with accuracy to insure the company's performance standards
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Food associate
Walmart
06.2016 - 12.2018
- Stock, rotate and sort food items, use of pallet jack, cashier duties, cart associate duties, greet customers
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Consistently achieved sales targets by upselling menu items and promoting daily specials.
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
Education
Bachelor of Science - Major: Textiles, Apparels & Merchandising
INDIANA STATE UNIVERSITY
Terre Haute, IN05-2018
Skills
- Telecommunication skills
- Customer service skills
- Active Listening
- Leadership
- Able to organize priorities based on importance
- Able to maintain an Executive presence in tense situations
- Vendor invoice processing
- Invoice processing
- Data entry
- Journal entries
Timeline
Route Service Representative
Krispy Kreme
07.2023 - 01.2024
Merchandiser 5Day
Coca-Cola Consolidation
12.2022 - 07.2023
Stock Associate
World Market
08.2021 - 04.2022
Mental Health Tech I
Hamilton Center Inc
02.2020 - 06.2020
Package handler
FedEx Ground
05.2019 - 10.2019
Food associate
Walmart
06.2016 - 12.2018
Bachelor of Science - Major: Textiles, Apparels & Merchandising
INDIANA STATE UNIVERSITY
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