Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Customer Care PersonnelWork Type
Full TimeLocation Preference
On-SiteLocation: Asaba, Nigeria
Open to relocation: Yes
Open To Work
UGOCHUKWU CHIAMAKA JESSICA
Asaba
Work Preference
Summary
A dedicated learner, possessing good knowledge of education with proven ability to render basic education services, a resilient team player and willingness to learn new skills to help me improve in my knowledge and work in an establishment where I can perform excellently, efficiently and effectively. I believe in working smart. Skilled in the use of Microsoft word, and excel, Spss (statistical package for social sciences) in data analysis. Highly qualified with exceptional verbal communication and relationship management skills to effectively resolve problems.
Overview
10
10
years of professional experience
6049
6049
years of post-secondary education
Work History
Lower primary school teacher
The Bellissima Boulevard Academy Asaba
Asaba
05.2023 - Current
- Designed engaging lesson plans for diverse learning needs.
- Implemented classroom management strategies to foster positive behavior.
- Developed and assessed student progress through regular evaluations.
- Facilitated group activities to promote teamwork and communication skills.
- Collaborated with other teachers, staff members and parents to promote a positive learning atmosphere.
- Created and maintained a safe, orderly and productive classroom environment.
- Provided individual assistance to students who needed extra help with assignments.
- Administered and graded tests to measure student performance and identify areas of concern.
- Established positive relationships with students through effective communication skills.
- Conducted parent-teacher conferences to discuss development and improvement of children.
Lower Primary Teacher
Playlearn Academy
Asaba
01.2021 - 01.2023
- Adapting teaching methods and materials to meet the interests and learning styles of students.
- Encouraging students to explore learning opportunities and career paths.
- Establishing and enforcing rules of behavior for students in the classroom.
Customer Care Personnel
Opay
Asaba
01.2021 - 01.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company's new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
Class Teacher
Ogbolie Primary School
Asaba
01.2018 - 01.2019
- Tracking and evaluating student academic progress.
- Helping students improve study methods and habits.
- Administering tests to evaluate students' progress.
- Planning and implementing educational activities and events.
Sales Representative
Kingsway International Ltd
Onitsha
01.2016 - 01.2017
- Generating leads.
- Meeting or exceeding sales goals.
- Giving sales presentations to a range of prospective clients.
Education
B.Sc - Education
University Of Nigeria Nsukka
Nsukka, Enugu StateSSCE - O'level certificate with a major in Arts
God'sOwn Friends International School
Onitsha, Anambra StateFirst School Leaving Certificate - FLSC
Community primary School
Rumubiakani Port Harcourt, River StateSkills
- Verbal communication
- Written communication
- Interpersonal skills
- Leadership skills
- Flexibility
- Teamwork
- Time management
- Organisational skills
- Analytical skills
- Problem-solving
- Effective communication
- Self-motivation
- Ability to work under minimal supervision
Career And Professional Development Training
- Career Management Training
- Time Planning, and Management.
- Microsoft Package (MSword, PPt, XL).
Lga
Isu
Personal Information
- Date of Birth: 02/23/93
- Nationality: Nigerian
- Marital Status: Single
- Place of Birth: Imo
Hobbies and Interests
- Reading Self- Improvement Books
- Travelling
- Fashion Designing
- Creative Thinking.
- Cooking
- Meeting People From Different Background & Culture.
References
Available On Request.
Professional Course Certification
- National Youth Service Corps, 2019
- National Drug Law Enforcement Agency (Awareness Campaign towards Eradication of Drug Abuse/ Illicit Trafficking)
- Exford Global Consult Ltd (Customer Service & Relationship Management)
- Exford Global Consult Ltd (General Health Safety & Environment)
Achievements And Awards
- Successfully managed the clients and staff expectations and thus motivated both to achieve personal and organizational goals.
- Evaluated and implemented administrative procedures and techniques.
- Collected, evaluated and interpreted quality assurance data to identify areas to improve process efficiency.
- Researched, documented and drafted reports in an honest, ethical and objective standard.
- Maintained confidential files, entered various information into the database records.
- Excellent job knowledge and I exhibited great learning abilities.
Timeline
Lower primary school teacher
The Bellissima Boulevard Academy Asaba
05.2023 - Current
Lower Primary Teacher
Playlearn Academy
01.2021 - 01.2023
Customer Care Personnel
Opay
01.2021 - 01.2023
Class Teacher
Ogbolie Primary School
01.2018 - 01.2019
Sales Representative
Kingsway International Ltd
01.2016 - 01.2017
B.Sc - Education
University Of Nigeria Nsukka
SSCE - O'level certificate with a major in Arts
God'sOwn Friends International School
First School Leaving Certificate - FLSC
Community primary School