ULAGANATHAN SELVAGANAPATHY
George town,Cayman Islands
Summary
Dedicated IT Technician with over 10 years of expertise in desktop, network, and server support. Demonstrated proficiency in troubleshooting complex technical issues while prioritizing customer satisfaction and operational efficiency. Successfully managed network infrastructure, ensured security compliance, and delivered top-tier technical support to end-users. Committed to leveraging technical skills to enhance organizational productivity.
Overview
12
12
years of professional experience
Work History
ASSISTANT TEACHER VOLUNTEER
CLIFTON HUNTER HIGH SCHOOL
Breakers, North Side, Cayman Islands
01.2025 - Current
- Assisted lead teacher in managing a classroom of students with behavioral challenges.
- Collaborated with teachers to monitor students progress and adjust intervention strategies as needed.
- Facilitated small group activities and one-on-one sessions to help students improve social skills, emotional regulation and academic performance.
- Maintained accurate records of students behavior and progress, ensuring compliance with school policies.
- Provided a safe and inclusive learning environment, fostering trust and rapport with student to encourage positive engagement.
ON-SITE IT SUPPORT TECHNICIAN
AMBAL COMPUTERS
, India
09.2023 - 07.2024
- Provided onsite technical support for end-user, resolving hardware, software and connectivity issues.
- Installed, configured and maintained desktop, laptops, printers, projectors, podium boxes, mobile devices and peripherals.
- CCTV Installation & Maintenance(IP, Analog and Hybrid)
- Network setup for commercial and industrial including LAN, WAN and Wi-Fi solutions.
- Structured cabling and infrastructure design for efficient data transmission.
- Integration of CCTV with mobile apps and remote monitoring systems.
- Managed Active Directory, DNS, DHCP and other network servers.
- Subcontract with Govt. Hospitals, Labor Department, Schools, Colleges, etc.
IT HELP DESK TECHNICIAN
PROPLUS CONSTRUCTION LTD
George Town, Cayman Islands
04.2021 - 05.2023
- Set up new and reconditioned desktop computer to administrative personnel at the office.
- Troubleshooting of desktop and laptop computer hardware and software issues.
- Installed, configured and troubleshoot of network printers and document scanners.
- Maintained network infrastructure, diagnosed connectivity problems, and implemented security measures to safeguard data and systems.
- Implemented and supported disaster recovery solutions to ensure safety of company’s information.
- Monitored and maintained CCTV surveillance cameras of our specified office building and other project sites.
- Ensured data backups, and responded to IT related queries.
- Performed system upgrades.
SALES ASSOCIATE
PRINCESS WORLD JEWELERY
George Town, Cayman Islands
07.2020 - 03.2021
- Inventory maintenance on multiple premises.
- Maintained a consistent high level of customer service by creating and developing excellent client relationship.
- Understanding customer requirements and presentation of customer specific solutions.
- Assisting the customers in making decision to buy jewellery piece and suggesting alternative.
- Achieved the assigned targets every month.
- Maintained social media pages such as Facebook, WhatsApp and Instagram and assist customer needs.
IT TECHNICIAN
DMNY CAYMAN LTD
Grand Cayman, Cayman Islands
10.2017 - 04.2020
- Provided general to advanced support for the desktop, laptop and other systems.
- Provided IT support for 9 different locations which includes 15+ computers, printers and other network devices.
- Installed, maintained and monitored CCTV surveillance cameras for all 9 locations.
- Responsible for maintaining backups of all sales data.
- Kept all sales related receipts and files in hardware and securing it for audit.
- Printed tags for new inventory and broken tags.
- Worked closely with software suppliers to resolve operation issues.
- Performed system upgrades.
SYSTEM SUPPORT TECHNICIAN
SRI BALAJI COMPUTERS PVT LTD
Pondicherry, India
06.2013 - 09.2017
- Installed, configured and maintained hardware and software, ensuring optimal system performances.
- Installed and terminated Cate5 and Cate6 cables in commercial and industrial settings.
- Performed patch panel installation, labelling and documentation for cable management.
- Collaborated with network engineers to ensure optimal system performance.
- Troubleshoot network connectivity issues and collaborated with IT teams to resolve escalated problems.
- Trained junior technicians on bast practice for cable installation and maintenance.
Education
Bachelor of Technology - Computer Science and Engineering
Pondicherry University
Diploma - Computer Engineering
PIPMATE
TamilnaduSkills
- Software installation
- Operating system
- Network Configuration
- Structured cabling
- CCTV installation
- Active Directory Management
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
ASSISTANT TEACHER VOLUNTEER
CLIFTON HUNTER HIGH SCHOOL
01.2025 - Current
ON-SITE IT SUPPORT TECHNICIAN
AMBAL COMPUTERS
09.2023 - 07.2024
IT HELP DESK TECHNICIAN
PROPLUS CONSTRUCTION LTD
04.2021 - 05.2023
SALES ASSOCIATE
PRINCESS WORLD JEWELERY
07.2020 - 03.2021
IT TECHNICIAN
DMNY CAYMAN LTD
10.2017 - 04.2020
SYSTEM SUPPORT TECHNICIAN
SRI BALAJI COMPUTERS PVT LTD
06.2013 - 09.2017
Bachelor of Technology - Computer Science and Engineering
Pondicherry University
Diploma - Computer Engineering
PIPMATE
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