Uneque Birch
Lexington
Summary
Adept at fostering engaging environments and enhancing customer experiences, I leveraged skills in Classroom Management and Customer Relations at Community Action to significantly improve student engagement and customer loyalty. Recognized for exceptional service and a clean driving record, my approach consistently yields positive outcomes and operational excellence. Qualified Bus Driver aiming to fulfill Bus Operator role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols. Knowledgeable Paratransit Driver with respectful and positive attitude. Well-versed in route planning, customer relations and vehicle maintenance needs. Over 1 year of experience maintaining customer satisfaction with speedy and friendly service.
Overview
5
5
years of professional experience
Work History
Bus Operator
Lextran
200 West Loudon Ave
04.2022 - 06.2024
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Accepted and processed fares.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Teacher
Community Action
710 Hight Street
08.2021 - 04.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Costumer Service Rep
Faneuil
20101 Hamilton Ave Suite 350
04.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05.2016
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Classroom Management
- Student Engagement
- Behavior Management
- Motivating students
- Customer Service
- Data Entry
- Critical Thinking
- Active Listening
- Customer Relations
Timeline
Bus Operator
Lextran
04.2022 - 06.2024
Teacher
Community Action
08.2021 - 04.2023
Costumer Service Rep
Faneuil
04.2019 - 04.2022
High School Diploma -
Henry Clay High School