Valeria Ponomareva
Grand Cayman, Cayman Islands
Summary
Driven professional with extensive experience in enhancing client relationships. Achieved significant improvements in guest service efficiency and communication, leveraging problem-solving abilities and time management skills for superior customer satisfaction.
Overview
10
10
years of professional experience
Work History
Client Relationship Officer
ALPHA DIGITAL
2021.03 - Current
- Consulting clients to assess and optimize their current software integrations.
- Translation of existing software manuals to improve user understanding and application.
- Administrative tasks including invoicing and billing of clients, ensuring accuracy and timely processing.
Front Desk Administrator
TRIBE TATTOO
2020.02 - 2020.12
- Issuing hotel front desk schedules - Processing guest payments for room, and food and beverage charges - Resolving customer complaints - Ensuring completion of daily tasks by staff - Preparing weekly financial reports - Supervising daily shift transfer process
Front Desk Supervisor
HOTEL TROYKA
2018.05 - 2019.11
- Greeting guests - Providing patrons with accurate wait times - Seating guests, providing menus and taking drink orders - Assisting with opening and closing tasks - Observing tables and taking note of occupied, dirty or clean tables - Cleaning and organizing the front-of-house
Guest Service Executive
IMPERIAL PACIFIC RESORT HOTEL
2017.01 - 2018.03
- Implemented new strategies to streamline communication between departmental teams leading to smoother operations during events or promotions.
- Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
- Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
- Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
Fitness Administrator
RADISSON HOTEL
2014.10 - 2016.02
- Opening and closing the fitness center - Handling financial transactions - Issuing memberships - Scheduling personal training for guests - Coordinating laundry services - Monitoring inventory and placing product orders as necessary - Tracking pool and hot tub temperatures
Front Desk Hostess/Server
METRO BILLIARDS PUB
2014.09 - 2016.02
- Greeting customers and presenting menus - Making suggestions based guest preferences - Taking orders accurately - Serve food/drinks orders. - Arrange table settings - Keep tables clean and tidy - Deliver checks and collect payments
Education
Hospitality Management -
State Russian Social University
01.2013
Skills
- Customer service
- Communication
- Computer skills
- Positive attitude
- Time management
- Problem-solving
Timeline
Client Relationship Officer
ALPHA DIGITAL
2021.03 - Current
Front Desk Administrator
TRIBE TATTOO
2020.02 - 2020.12
Front Desk Supervisor
HOTEL TROYKA
2018.05 - 2019.11
Guest Service Executive
IMPERIAL PACIFIC RESORT HOTEL
2017.01 - 2018.03
Fitness Administrator
RADISSON HOTEL
2014.10 - 2016.02
Front Desk Hostess/Server
METRO BILLIARDS PUB
2014.09 - 2016.02
Hospitality Management -
State Russian Social University