Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Valerie Brewer

Shelbyville

Summary

Dedicated professional with strong customer service skills and proven multitasking abilities. Committed to delivering exceptional experiences that foster customer loyalty. Highly organized and motivated, ready to apply time management and organizational expertise in various environments. Open to entry-level roles that support personal development and contribute to organizational success.

Overview

29
29
years of professional experience

Work History

Dog Groomer

The Serene Dog
Shelbyville
01.2023 - Current
  • Bathed and dried dogs using safe grooming techniques and high-quality products.
  • Trimmed nails and cleaned ears to ensure overall hygiene and comfort for pets.
  • Brushed and combed various dog breeds to maintain coat health and appearance.
  • Managed grooming appointments, maintaining an organized schedule for clients and services.
  • Educated pet owners on grooming practices and coat care tailored to individual needs.
  • Assisted in training new team members on grooming procedures and customer service standards.
  • Maintained cleanliness of grooming area, ensuring a safe environment for pets and staff.
  • Built rapport with clients, fostering strong relationships through excellent customer service skills.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Developed long-term relationships with clients and bonded with animals through regular contact.

Customer Service Representative

Prudential Insurance Company
Louisville
03.1996 - 05.1998
  • Assisted clients with policy inquiries and claims processing.
  • Resolved customer complaints efficiently and effectively.
  • Educated clients on insurance products and coverage options.
  • Maintained accurate records in the customer management system.
  • Handled high-volume calls while ensuring customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Arts - Dog Grooming

Paragon Dog Grooming
Grand Rapids, MI
12-2019

Skills

  • Time management
  • Record keeping
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Continuous learning attitude
  • Marketing and promotion
  • Professionalism and ethics
  • Work prioritization
  • Time management abilities

Affiliations

Mom of 4 and thats including twin girls. I love my dogs but I am seeking a calmer way to make ends meet. I didnt include all my past experiences, only the most current and the one that shows I have some customer service experience.

I hope you'll give me a chance.

I have Danielle Mullen as my reference.

Thank you for reading

Timeline

Dog Groomer

The Serene Dog
01.2023 - Current

Customer Service Representative

Prudential Insurance Company
03.1996 - 05.1998

Master of Arts - Dog Grooming

Paragon Dog Grooming

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Valerie Brewer